Hi! I see you're having trouble with the IndiGo app crashing when you try to add a New Zealand phone number during registration. Let’s get this sorted out.

To help me guide you better, could you tell me:

1. Are you entering the phone number with the correct international format (i.e., starting with +64 for New Zealand)?
2. Does the app crash immediately when you input the number, or once you try to submit/save it?
3. Have you tried other phone numbers (local or from other countries) to see if the crash still happens?
4. Have you already tried restarting the app, clearing cache, or reinstalling?

Meanwhile, here are some initial steps you can try on your Android 16 device that often resolve app crashes related to input:

1. Clear the IndiGo app cache and data:
- Go to Settings > Apps > IndiGo > Storage
- Tap “Clear Cache” and then “Clear Data.”
- Restart the app and try adding the number again.

2. Ensure the app is updated to the latest version available from the Google Play Store.

3. Double-check you are inputting the phone number in the correct format: “+64” followed by the local number without leading zero. For example, +64 21 123 4567.

4. Try uninstalling and reinstalling the app to rule out corrupted files.

If after these steps the problem persists, there might be a bug in the app handling specific country codes like New Zealand’s. I can help escalate this to our technical team or assist with alternative ways to register your account.

Let me know how these steps go and if you can provide more details about when exactly the crash occurs. I’m here to help!

The. Ap crashes atpoint of adding NZ phone.i cano rgister.

Thanks for sharing the details again. Since the IndiGo app crashes specifically when you try to add a New Zealand phone number during registration on your Android 16 device, it sounds like there might be a compatibility or validation issue with the app handling that country code.

Here’s what I recommend next:

1. Check if the phone number format is correct:
For New Zealand, the number must start with +64 and exclude the leading zero. For example, +64 21 123 4567.

2. Try entering the number without the plus sign (+), or with a space after the country code:
Sometimes apps have quirks with input fields; try variations like "0064 21 123 4567" or "+64 211234567".

3. Clear app cache and data:
- Go to Settings > Apps > IndiGo > Storage > Clear Cache and Clear Data.
- Restart the app and try again.

4. Update or reinstall the app:
Make sure you have the latest version from Google Play Store. Uninstall, restart your phone, then reinstall the app.

5. Try registering via the IndiGo website instead:
Sometimes the app has issues not present on the website. Visit https://www.goindigo.in and attempt to register there using the same New Zealand phone number.

6. If none of these work, there may be a bug in the app that affects international phone number inputs:
In that case, I would recommend contacting IndiGo customer relations at [email protected] with details of your problem, device, OS version, and phone number format used. Our technical team can investigate and fix this issue.

I checked some discussions and did not find a widely reported similar crash, so this might be a specific bug on your device or app version. Let me know if you have tried any of the above or if you want me to walk you through any step specifically. Are you comfortable trying registration on the website for now? That might be the quickest workaround2 3.

Are you satisfied with the solution I provided?

Why does the IndiGo app crash on phone number registration?

Thanks for your question about why the IndiGo app crashes during phone number registration.

From what I've gathered, there are a few possible reasons why this happens:

1. Input Validation Issues: Sometimes the app’s registration process has trouble handling phone numbers with certain country codes, particularly if the format isn't exactly what the app expects. This can cause the app to crash if it doesn't properly catch or handle invalid inputs.

2. App Bugs or Glitches: There have been reports from users experiencing crashes or errors during registration, especially related to OTP (one-time password) input or phone number verification steps. These glitches might not be fixed yet in some app versions or for certain devices.

3. Caching or Data Corruption: If the app’s cache or stored data becomes corrupted, it may lead to crashes during sensitive operations like registration. Clearing the app cache or reinstalling is often recommended.

4. Network or Server Issues: Sometimes intermittent server problems or unstable internet connections during registration can cause errors that look like app crashes.

Given your specific issue with adding a New Zealand phone number, it’s likely a combination of input format handling and a potential app bug causing the crash.

The best steps to resolve include:
- Ensuring correct phone number format (e.g., +64 without extra characters).
- Clearing the app cache and data.
- Updating the app to the latest version or reinstalling.
- Trying registration through the IndiGo website if the app persists in crashing.

If the problem continues, you could notify IndiGo’s support so their technical team can address this fault: [email protected].

Would you like me to assist you with any of these steps or provide the link to register on the website?

3
4
6

Are you satisfied with this explanation?

Is there a workaround for phone number registration in IndiGo app?

Thanks for asking about a workaround for phone number registration issues with the IndiGo app.

Given the app crashes when you add a New Zealand phone number, here are some practical alternatives users have found helpful:

1. Try Registration via IndiGo Website:
You can register your account directly on IndiGo’s official website at https://www.goindigo.in. The website often handles international phone number inputs better and may avoid the app’s crash issue.

2. Modify Phone Number Format:
Sometimes, removing or altering the country code format helps. For example, try entering the number without the plus sign (+) or use the international dialing prefix like "0064" instead of "+64" for New Zealand.

3. Use a Different Phone Number Temporarily:
If you have access to a local or another international number, register with that first. Later, update your contact details through the website or customer service.

4. Clear Cache/Reinstall the App:
This often resolves app glitches causing crashes but since you’ve likely tried this already, the website method is the best workaround.

5. Contact Customer Support:
If none of these work, you can reach out to IndiGo customer relations at [email protected] describing your issue and the phone number you want to register. They may assist you with manual registration or escalate the bug fix.

These workarounds have helped some users facing OTP or registration glitches with international numbers1 2.

Would you like me to guide you step-by-step in registering via the website now?

Are you satisfied with this workaround?