[Rue La La] I have been off the site for 3 days and can't log in my password nor type in the code. Please help.

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Gayle Hart
8 months ago In Rue La La
I have been off the site for 3 days and can't log in my password nor type in the code. Please help.

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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8 months ago

Hi there! I understand you're having trouble logging in to Rue La La after being away for a few days, and that you’re also unable to type in the code needed for login. Let’s get this sorted out together.

Just to be clear, when you say "password nor type in the code," are you referring to the password field itself not accepting your input, or is there a separate verification code (like a CAPTCHA or two-factor authentication code) that you’re unable to enter? Also, are you trying to log in through the website or the app?

Meanwhile, here are some initial steps we can try to resolve the issue:

1. Clear Browser Cache and Cookies: Sometimes, old data stored in your browser can cause login problems. Since you are using a WebKit-based browser on Windows 6.1, clearing cache and cookies for your browser can help. After clearing, restart the browser and try again.

2. Reset Your Password: If you suspect your password is incorrect, use the “Forgot Password” link on the Rue La La sign-in page to reset it. You’ll receive an email to create a new password.

3. Check Keyboard Input: Make sure your keyboard is working properly and that no input restrictions are enabled. Try typing your password and code in a plain text editor to confirm input works, then copy-paste if needed in the login form (if allowed).

4. Try a Different Browser: Sometimes browser compatibility or extensions can interfere. Try logging in from another browser like Chrome or Firefox, if available.

5. Disable Browser Extensions: If you have any extensions that might block scripts or inputs, such as ad blockers or security add-ons, temporarily disable them.

If after these steps you still can’t enter your password or code, please let me know exactly what happens when you try—do fields stay blank, do you see any error message, or is the keyboard input blocked?

This info will help me guide you further. Are you satisfied with trying these steps first?

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