Hi! I see you’re having trouble connecting with the Ivanti Secure Access Client, and you're getting a black screen when trying to access the Dana user link at https://vpn.*******.co.id/dana/user/#. Let’s work together to get this sorted out.

To start, could you tell me a bit more about what happens when you try to connect? For example:
- Does the Ivanti client launch successfully and then show the black screen?
- Are there any error messages or just the black screen?
- Have you recently installed any updates or security software that might affect the client?
- Have you tried rebooting the machine or reinstalling the Ivanti client?

Meanwhile, based on similar issues, here are some initial steps you can try:

1. Clear Browser Cache and Cookies: Since the link opens in a browser WebKit environment, clearing cached data sometimes resolves loading issues like a black screen.

2. Check Ivanti Secure Access Client Service: Make sure the Ivanti client service is running properly on your Windows 10 system. You can do this by:
- Press Win + R, type services.msc, and press Enter.
- Locate the Ivanti Secure Access Client service in the list and ensure its status is "Running".
- If it’s stopped, right-click and click “Start.”

3. Disable Conflicting Software: Sometimes endpoint security agents or firewall software can block the Ivanti client from connecting correctly, resulting in a black screen. Temporarily disable any third-party antivirus or firewall software and try connecting again.

4. Update the Ivanti Secure Access Client: Check if you are using the latest version. Older versions might have bugs causing UI issues like blank or black screens.

5. Try a Different Browser or Computer: If the black screen appears within a web interface via browser, trying another browser or computer can help isolate whether the issue is client-side or server-side.

If these steps do not resolve the black screen, it could be related to specific configuration issues or a bug in the client interface when displaying the Dana user session.

For more advanced troubleshooting, there may be settings in the Ivanti Connect Secure admin console related to authentication or SAML identity provider configurations that need review by your organization's IT admin1.

Let me know your results from these checks and if you notice any specific messages or behaviors. We can then go deeper to fix this.

Are you satisfied with this first set of guidance, or would you like me to walk through specific steps with you?