Hi there! Thanks for reaching out about the Special Issues page bouncing issue when you try to choose the second puzzle on the Puzzle Page app. I'd like to help you get this sorted out.

To better understand, could you tell me a bit more? For example:
- Does the page bounce continuously, or only briefly when you select the second puzzle?
- Have you noticed this happening only with the second puzzle or with others too?
- Is the app updated to the latest version on your Kindle device?
- Have you tried restarting the app or your device yet?

Meanwhile, here are a few steps that often help with issues like this on Android devices like your Kindle:

1. Force Close and Relaunch the App
- Go to your Kindle's Settings > Apps > Puzzle Page.
- Tap "Force Stop" to close the app completely.
- Reopen the app and try selecting the second puzzle again.

2. Clear the App Cache
- Still in Settings > Apps > Puzzle Page, tap on Storage.
- Tap "Clear Cache" (this won't delete your puzzles or progress).
- Relaunch the app and check if the problem persists.

3. Restart Your Kindle Device
- Power off your Kindle completely, wait for about 10 seconds, and then power it back on.
- Open Puzzle Page and test the Special Issues page.

4. Check for App Updates
- Open the Amazon Appstore on your Kindle.
- Search for Puzzle Page and see if there is an update available.
- If yes, update the app and try again.

If after these steps the problem continues, it might be related to a bug or compatibility issue on your Kindle Android 9 OS device. In that case, I can escalate this to our developers or check if there are any known issues.

Could you please try these steps and let me know how it goes? That way I can assist you further!

Special issues page bounced up and down when choosing the second puzzle to do

Thanks for sharing that the Special Issues page bounces up and down when you try to select the second puzzle—this points to a known issue some players have encountered. There is a reported problem where the Special Issues screen jumps or bounces when opened or when selecting certain puzzles, and the Puzzle Page team is aware of this and working on a fix1.

While the update is in progress, here are a few things you can try which may help lessen or temporarily resolve this behavior on your Kindle running Android 9:

1. Force Close and Clear Cache:

- Go to Settings > Apps > Puzzle Page. Tap "Force Stop".

- Then go to Storage within the app settings and select "Clear Cache".

- Restart the app and see if the bouncing is reduced or gone.

2. Restart Your Device:

- Power off your Kindle fully, wait about 10 seconds, then power it back on.

- Open the app to test if the bouncing occurs again.

3. Check for App Updates:

- Open the Amazon Appstore and look for Puzzle Page updates.

- If an update is available, installing it might include fixes for this glitch.

4. Avoid Selecting the Second Puzzle Temporarily:

- If possible, try choosing puzzles other than the second one for now to reduce jumping while the fix is being finalized.

If the issue continues affecting your use or worsens, let me know and I can escalate this to our support team directly or keep an eye out for official update announcements to share with you.

Would you like me to guide you through the cache clearing and app update check step-by-step on your Kindle? Or do you want to try those yourself first?

Cleared cache didn't work. Forced stop worked for one puzzle each time but came back

Thanks for letting me know that clearing the cache didn’t solve the issue, and that forcing the app to stop only helps temporarily before the bouncing problem returns. That’s good info to have.

Since the usual quick fixes (force stop, clear cache) only provide a short-term respite, the next recommended step would be to uninstall and then reinstall the Puzzle Page app on your Kindle. This process often clears out any corrupted data or settings that might be causing persistent glitches, especially on Android devices like yours running version 9.

Here’s how you can do that on your Kindle:

1. Uninstall Puzzle Page
- From your Kindle home screen, find the Puzzle Page app icon.
- Long press the icon until options appear.
- Tap "Uninstall" or drag the icon to an uninstall area.
- Confirm the uninstall.

2. Restart Your Kindle
- Power off the device fully, wait about 10 seconds, then power it back on.

3. Reinstall Puzzle Page
- Open the Amazon Appstore.
- Search for "Puzzle Page."
- Download and install it again.

4. Open the App and Test
- Launch Puzzle Page and go to the Special Issues page to check if the bouncing behavior is gone or improved.

If the bouncing page issue continues even after reinstalling, it's quite likely a bug related to the app version or compatibility with your device’s OS. The Puzzle Page team is aware of some user reports about these interface glitches and is working on fixes in upcoming updates2.

Would you like me to guide you through the uninstall and reinstall steps? Or have you tried this before? Also, just to be sure, is your Kindle’s software fully updated (system updates)? Sometimes device OS updates can help with app compatibility too.

Let me know how you want to proceed!

Why does Puzzle Page app have display issues?

Great question! Display issues in the Puzzle Page app—like the bouncing or jumping you mentioned—can happen for a few reasons, especially on devices with certain operating systems or configurations. Based on what we know from official sources and player reports, here’s an overview:

1. App Bugs or Glitches: Sometimes, a small number of players experience issues where screens (like the Special Issues page) jump or bounce when opening or selecting a puzzle. These are typically caused by coding glitches in the app interface and are recognized by the Puzzle Page developers. They work on fixing these bugs through updates once identified1.

2. Device and OS Compatibility: Puzzle Page runs on many devices and operating systems. Certain versions, like older Android versions (your Kindle is on Android 9), can occasionally cause the app to behave oddly if some graphical or interaction features aren’t fully supported. Compatibility issues with input methods (e.g., Samsung S Pen) have also been noted affecting display and touch response4.

3. Corrupted Cache or Data: Sometimes stored app cache or data can get corrupted, causing display problems. Clearing cache or reinstalling the app often helps fix these errors2.

4. Network or Loading Issues: Occasionally display problems stem from slow or unstable internet connections that cause the app to freeze or partially load puzzles improperly, impacting how pages render.

Since you mentioned the bouncing on the Special Issues page happens with the second puzzle selection, this aligns with the known bug affecting some users on Android devices, including Kindle 9. The Puzzle Page team has acknowledged this and is working on an update to resolve it fully1.

Meanwhile, the steps we've discussed—clearing cache, force stopping, reinstalling, restarting your device—are the best ways to reduce or temporarily fix display issues.

If you'd like, I can keep you updated when an official fix is released, or help with any other troubleshooting questions you have. Does that explanation help clarify why these display issues happen?

Special issues page bounced up and down when choosing the second puzzle to do

Hi again! The bouncing issue you’re experiencing on the Special Issues page when selecting the second puzzle is a known problem that a small number of Puzzle Page players have reported. The developers are aware that the Special Issues screen sometimes jumps or bounces when opened or when choosing certain puzzles, and they are actively working on identifying the exact cause and releasing a fix1.

Since you've already tried clearing the cache and force stopping the app with only temporary improvement, here are a couple of additional steps you can try on your Kindle (Android 9) to hopefully improve the situation:

1. Uninstall and Reinstall the Puzzle Page App:
- Long press the Puzzle Page app icon on your home screen or app list and choose Uninstall.
- Restart your Kindle.
- Open the Amazon Appstore, search for Puzzle Page, and reinstall it.
- Check if the bouncing still appears on the Special Issues page.

2. Keep an Eye Out for App Updates:
- Updates sometimes include fixes for interface bugs like this.
- Regularly check the Amazon Appstore for any new Puzzle Page updates.

3. Try Selecting Other Puzzles Temporarily:
- If it’s specifically the second puzzle causing the bouncing, you might want to avoid it until the update is released.

Since this seems related to an app bug rather than device or network issues, if these steps don’t resolve it fully, the best course is to wait for the official patch from the developers. If you want, I can keep you updated when a fix is released.

Does that sound good? Would you like me to help you through uninstalling and reinstalling the app right now?