Hi there! It looks like you're encountering error 40399 with EasyLive Plus. Let's work through this together.

Could you please provide a few more details? For instance, what specific action were you trying to perform when you encountered this error? Also, are you using the app on a mobile device or through a web interface?

Once I have that information, I can better assist you with a solution!

using the app on a mobile device

Thank you for the information! Since you are using the EasyLive Plus app on your mobile device and encountering error 40399, let's look into some possible solutions.

### Here are some steps to try:

1. Check Internet Connection:
- Ensure that your mobile device has a stable internet connection, either through Wi-Fi or mobile data.

2. Update the App:
- Make sure your EasyLive Plus app is updated to the latest version. You can check for updates in the App Store (iOS) or Google Play Store (Android).

3. Clear the App Cache (Android devices):
- Go to your device's Settings > Apps > EasyLive Plus.
- Tap on Storage and then select Clear Cache. This can often resolve minor issues.

4. Re-login:
- Log out of the EasyLive Plus app and then log back in. Sometimes, a simple re-authentication can clear errors.

5. Reinstall the App:
- If the issue persists, try uninstalling the app and then reinstall it from your device's app store.

6. Check Device Permissions:
- Ensure that the app has the necessary permissions to access your camera and microphone, as these might affect functionality.

If you've tried some of these steps or if the problem continues, please let me know, and we can explore further options or escalate the matter if needed! Are you satisfied with the solution I provided?