Hi there! I understand that your Jigsaw Puzzle Plus app is loading but no puzzles are showing up. Let's work together to get this fixed.

To start, could you tell me if you see any error messages or if the app just shows a blank screen where puzzles should appear? Also, have you tried any troubleshooting steps so far, like restarting the app or your device?

Meanwhile, here are some general steps you can try which often resolve such issues:

1. Restart Your Device: Sometimes a simple reboot clears minor software glitches.

2. Check Your Internet Connection: A stable connection is important because puzzles often need to load content online.

3. Update the App: Make sure you have the latest version of Jigsaw Puzzle Plus installed. You can check that in your app store.

4. Clear App Cache/Data (if possible in your WebKit browser settings for the app site): This can help remove corrupted temporary files.

5. Reinstall the App: Uninstalling and reinstalling the app often resolves persistent loading issues by refreshing app files.1 2

If those steps don't resolve the problem, I can guide you through checking advanced settings or verifying if there’s an outage. Let me know what you observe or have tried so far!

I have restarted my device, deleted the app and cleared the app cache and it is still not loading

Thanks for letting me know you've already restarted your device, reinstalled the app, and cleared the cache. Since those common fixes didn't resolve the loading issue, let's try some more advanced steps:

1. Check Available Storage: Sometimes if your device storage is almost full, the app can have trouble loading content. Go to your Windows Settings > System > Storage and verify you have enough free space (at least a few hundred MB).

2. Verify Internet Connection and Firewall Settings: Even if your connection seems fine, some firewall or antivirus settings on Windows 10 can block app data from loading. Try temporarily disabling your firewall or antivirus (just for testing) and see if puzzles load then.

3. Reset Network Settings: In case some network configurations are causing loading issues, open Command Prompt as administrator and run:
- ipconfig /flushdns
- netsh winsock reset
Then restart your PC.

4. Update Windows 10: Ensure your Windows is fully updated. Sometimes outdated system files cause compatibility problems.

5. Run the App in Compatibility Mode: Right-click the app shortcut or .exe (if accessible), select Properties > Compatibility tab, and try running it in compatibility mode for an earlier Windows version (e.g., Windows 8).

6. Check for App Data Corruption: If the app stores data locally, corrupted files can cause issues. Sometimes a full data reset (beyond cache) helps, but be cautious as this may erase progress.

If after these steps puzzles still don’t show up, the problem might be server-related on our side or due to a recent update. I can check if there is currently a known outage or bug reported.

Would you be comfortable trying these steps? Also, please tell me if you've noticed any error messages or specific behavior when the puzzles fail to load. That can help pinpoint the issue further.

I have tried all of these options and it still isn't showing any puzzles

Thanks for trying all those thorough steps already. Since basic and advanced troubleshooting hasn't resolved the issue and puzzles still aren't showing, it’s possible this could be related to a recent app bug or a server-side problem affecting puzzle content delivery.

I checked for recent known issues with Jigsaw Puzzle Plus and found similar reports from other users experiencing puzzles not showing or loading properly. Sometimes this behavior is triggered by temporary server outages or app glitches that require intervention from the developers1 2.

Here’s what I suggest next:

1. Check for Official Updates or Notices: Visit the official Jigsaw Puzzle Plus website or support pages to see if they’ve posted any service alerts regarding puzzle loading issues.

2. Contact Jigsaw Puzzle Plus Support: Since it might be a bug or server-side issue, submitting a report directly helps developers diagnose and fix the issue faster. You can include this detail about puzzles not appearing despite reinstall and network resets.

3. Try Accessing Puzzles on Another Device or Browser: If possible, test the app or their web interface on a different PC or device to see if puzzles load there. This can confirm if the problem is specific to your Windows 10 WebKit environment.

4. Wait and Retry Later: If it’s a server problem, these often get resolved within hours or days.

Would you like me to help you draft a message to the support team? Or guide you to the official support portal? What do you think about trying the app on another device if available?

I’m here to assist with any step.

I will wait and retry later and hopefully it will work

That sounds like a good plan. Sometimes these issues resolve themselves when temporary server glitches or updates finish rolling out. When you retry later, if the puzzles still don’t load, feel free to reach out, and I can help you explore other solutions or assist with contacting support.

In the meantime, if you have any other questions or need assistance with anything else, just let me know.

Are you satisfied with the solution I provided?