Hi there! I see your Jigsaw Puzzle Plus app isn’t loading—let’s get this sorted out together. To help you best, can you tell me a bit more about what’s happening? For example, does the app start and then freeze, or does it not open at all? Are you seeing any error messages?

In the meantime, here’s a quick general checklist that usually helps with loading issues on Windows devices using WebKit browser:

1. Restart your device
Sometimes a simple reboot clears up temporary glitches.

2. Check your internet connection
Make sure your connection is stable and try switching between Wi-Fi and wired if possible.

3. Update your app and system
Ensure your Jigsaw Puzzle Plus app is the latest version available and Windows is up to date.

4. Clear the app cache or temporary data
Since you’re on Windows and using WebKit browser, clearing your browser cache and cookies might help if you are using a web-based version.

5. Reinstall the app
If possible, uninstall the app and reinstall it fresh, as this often resolves corrupt files or incomplete updates.

If you’ve tried any of these already, please let me know which ones so I can suggest the next steps! Also, any extra details about your device or when the loading problem started would be super helpful.

Are you able to try those initial steps, or should I guide you through them specifically?

It looks as if it is loading ok but the no puzzles are showing

Thanks for the info! So the app seems to load, but no puzzles are showing up—that helps narrow it down. Sometimes this happens if the app can’t fetch puzzle data from the servers, or if there’s a glitch with cached data.

Here’s a step-by-step plan to try:

1. Check Your Internet Connection
Even if the app looks like it’s loading, it might have trouble downloading puzzle data if your connection isn’t stable or is blocking certain content. Try loading a webpage in your browser to verify. You could also try switching from Wi-Fi to a wired Ethernet connection or a hotspot to test.

2. Restart the App and Your Device
Close Jigsaw Puzzle Plus completely, not just minimizing it, then restart your Windows device. This refreshes network connections and memory.

3. Clear Cache or Temporary Data
Since you’re using WebKit on Windows, if you’re running a web-based version, clearing browser cache can help:
- Open your browser settings → Privacy or History → Clear browsing data → Clear cache and cookies.
Then restart the browser and try opening the app again.

4. Check for App Updates
Make sure you have the latest version of Jigsaw Puzzle Plus installed. Updates often fix bugs related to loading content1.

5. Reinstall the App
If you still don’t see puzzles, uninstall the app completely from your device, restart your computer, then reinstall the latest version fresh. This removes any corrupted files that might cause loading issues10.

6. Verify Storage Space
Check that your Windows device has enough free storage space. Insufficient space can sometimes block downloads of puzzle content4.

If you try these and still don’t get puzzles showing, there might be a temporary server-side issue, or we can check account settings next. Please let me know how these steps go or if you want me to guide you through any of them!

Are you satisfied with the solution I provided?

Are there updates available for Jigsaw Puzzle Plus?

Thanks for your question! The latest version of Jigsaw Puzzle Plus is 7.6.7, which was released recently on February 7, 2024. The updates over 2023 included improvements like updated servers for the puzzle store, bug fixes, and some new features such as allowing downloads of ad packages for ad-free users1 4.

If your app is not displaying puzzles, ensuring you have this latest version installed might help resolve loading issues. You can check for updates through your app store or wherever you originally installed the app.

Would you like me to guide you through checking and updating your app on your Windows device? Are you satisfied with this update info?