Hi there! It sounds like you're having a bit of trouble entering your insurance card on myPatientVisit. I'm here to help you with that!

Could you please tell me a bit more about the issue? For example:
- Are you receiving any error messages when you try to enter your insurance information?
- Have you been able to enter other information without any problems?
- Which specific section are you trying to enter your insurance card information?

Once I have more details, I can guide you through a possible solution!

Received text to enter info for next day visit. I click on link, it's asking for pic on Insurance card. Keep getting error unable to load card, try again.

Thank you for the details! It seems like you're facing an issue with uploading a picture of your insurance card in myPatientVisit. Let's try a few steps to resolve this:

1. Check the Image Format: Ensure that the image of your insurance card is in an acceptable format. Common formats include JPEG (JPG), PNG, and PDF. If your image is in a different format, try converting it2.

2. File Size: Sometimes, if the image file is too large, it may not load properly. Make sure that the image size is not exceeding any limits set by the platform. If it is a large file, you can try reducing the size using an image editing tool before uploading it again3.

3. Stable Internet Connection: A weak or unstable internet connection can also cause images to fail to upload. Please check your connection to ensure it's stable.

4. Try Again: Close the app or browser and reopen it, then try uploading the image again. Sometimes, refreshing the session can clear temporary issues.

5. Clear Cache: If the above steps don’t work, you might want to clear the cache of your web browser. This can help with loading issues caused by old or corrupted files.

If you've tried all these steps and are still having trouble, it would be best to reach out to myPatientVisit support via their support email at [email protected], as there might be a technical issue on their end.

Are you satisfied with the solution I provided, or is there anything else you'd like to know?