[CamScanner] Saying email contains spam, won't deliver

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Fran Marchant
1 year ago In CamScanner
saying email contains spam, won't deliver

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

If you're facing issues with CamScanner where emails are being flagged as spam and not being delivered, here are detailed steps to troubleshoot and resolve this problem:

1. Verify Recipient's Email Address:
Ensure that the email address you are sending documents to is correct and valid. Double-check for any typos.

2. Reduce Attachment Size:
Some email servers have strict limits on the size of attachments. Try reducing the size of your scans or splitting them into smaller files if they are large.

3. Check Spam Folder:
Have the recipient check their spam or junk email folder. Sometimes legitimate emails are classified as spam. If found there, the recipient should mark it as "Not Spam" to help future deliveries.

4. Adjust Spam Filter Settings:
Instruct the recipient to adjust their spam filter settings. If they're using Outlook:
- Go to the Home tab.
- Click on Junk, then Junk E-mail Options.
- Review and configure settings to allow emails from your address learn more.

5. Whitelist Sender:
The recipient can whitelist your email address or domain. For Gmail, this can be done by adding your sender address to the Contacts list. For Outlook, they can add your address to the Safe Senders list.

6. Use Different Email or Service:
If the problem persists, try sending the email from a different email account or service provider to see if the issue is specific to one email account.

7. Check Email Content:
Sometimes specific phrases or content may trigger spam filters. Review the content of the email or scan attachments to ensure they don’t contain anything potentially offensive or spam-like.

8. Contact Email Provider:
If none of the above solutions work, consider reaching out to the email service provider's support team to explain the issue and seek help.

9. Use CamScanner Support:
For specific issues related to the CamScanner app, check their support page or FAQs for any known issues with email sending functionality learn more.

These steps should assist in addressing the issue where emails from CamScanner are being flagged as spam and not delivered.

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