Hi there! I see you're having trouble logging into the Livly Island app. Let’s try to figure this out together.

Could you tell me a bit more about the problem? For example:
- Are you seeing any error messages when you try to log in?
- Is it not accepting your username or password, or is the app not responding at all?
- Have you tried resetting your password or any other steps already?

With a bit more info, I can guide you through some steps to get you back in!

App not responding at all

Thanks for sharing that the app isn’t responding at all. Let’s try a few steps to get it running smoothly again on your Android device:

1. Close all running apps on your phone to free up memory.
2. Turn off your device, then wait at least 15 seconds before turning it back on. This refreshes system resources.
3. Check your storage space — you want to have at least 5GB of free space because low storage can cause the app to freeze or close unexpectedly.
4. Once you can open the app, try clearing its cache. You can usually do this by going to your phone’s Settings > Apps > Livly Island > Storage > Clear Cache.
5. If these steps don’t help, try uninstalling and reinstalling the app to reset any corrupted files.

Does your app respond at all when you try these steps? Let me know how it goes so I can assist further if needed!

(Source: Livly support articles) 1

Check for Livly Island app updates

Great idea to check for updates! Since you’re on an Android device, here’s how you can check if the Livly Island app has an update available:

1. Open the Google Play Store on your device.
2. Tap the profile icon on the top right corner.
3. Select Manage apps & device.
4. Under "Updates available," see if Livly Island is listed. If it is, tap Update next to it.
5. After updating, try opening the app again to see if the login issue is resolved.

If you don’t see the update or the problem persists after updating, please let me know! We can explore more specific fixes from there.

Also, if you want to visit the official Livly Island site for more info or support, here’s the link: Livly Island Official Website.

Are you able to find the update in Google Play?