[Tolls NY] Tolls NY my S23 phone error message "Oops ! A server error occurred... Code: 5671"

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Glen Bahr
1 year ago In Tolls NY
Tolls NY my S23 phone error message "Oops ! A server error occurred... Code: 5671"

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! I’m sorry to hear you’re encountering that “Oops! A server error occurred... Code: 5671” message on your S23. That can definitely be frustrating! Let's try to get it sorted out.

First, can you confirm if you've tried any troubleshooting steps already? For instance, have you attempted to restart your device or check for any updates for the Tolls NY app? This can sometimes resolve minor issues.

If you haven’t tried those yet, let’s go through a couple of steps together:

1. Restart Your Phone: A simple restart can resolve many temporary glitches.
2. Check for Updates: Go to your phone settings, find the "Software update" option, and ensure that both your device and the Tolls NY app are updated to the latest version.
3. Clear App Cache:
- Go to "Settings."
- Tap on "Apps."
- Find Tolls NY and tap on it.
- Select "Storage" and then "Clear Cache."
4. Re-login to the App: If clearing the cache doesn’t help, you can try logging out of the app and then logging back in.

After trying these steps, please let me know if the error persists, and we'll explore further options. Are you satisfied with this solution so far?

G
Glen Bahr
1 year ago

If I ignore the error and click Transactions, they are there. But I get the error every time I start it.

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Thanks for the additional details. It sounds like a persistent server error is impacting your experience, but I'm glad you're still able to see your transactions. Here's what we can try to address that error message you're encountering at startup:

1. Check Network Connection: Ensure your S23 has a stable internet connection, either through Wi-Fi or cellular data. Sometimes, connectivity issues can lead to server errors.

2. Update the App: Go to the Google Play Store, search for Tolls NY, and check if there’s an update available. If there is, please install it as bug fixes are often included in updates.

3. Re-install the App: If updating doesn’t work, uninstall the Tolls NY app, and then reinstall it. This can help reset any corrupted data causing the issue.

4. Clear Data: Similar to clearing cache, you can also try clearing the app data. Here’s how:
- Go to "Settings" on your S23.
- Tap on "Apps" and select the Tolls NY app.
- Choose "Storage" and then tap on "Clear Data." This will reset the app, but you may have to log in again.

5. Check for Known Issues: It might be the case that other users are experiencing the same issue. I found some discussions online about similar server errors with Tolls NY. You can see related experiences on Reddit here and here. Sometimes, these issues could be server-side and might resolve themselves.

After you try these steps, let me know if you're still seeing the error. If it continues to be an issue, we can explore alternatives, including reaching out to technical support. Are you satisfied with this guidance so far?

G
Glen Bahr
1 year ago

Logged out and back in as you suggested. No error this time. I'll let you know if it comes back. Tnx!!

user
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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

I'm really glad to hear that logging out and back in has resolved the error for now! It's often a simple solution that can make a big difference. If it does come back, don't hesitate to reach out, and we'll dig deeper into it.

If you ever need further assistance or want to explore more about how to manage your toll transactions or fix related issues, here’s some useful resources:
- For general inquiries, you can visit the Tolls by Mail FAQ for more information.
- If issues persist, you might want to contact the E-ZPass Customer Service Center by calling 800-333-8655.

Do you have any other questions or concerns I can help you with today?

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