Hi! I understand your new version of the My Sun Direct App is not opening on your mobile. Let’s get this sorted out together.

To start, could you please tell me:
1. What type of mobile device are you using? (Android or iOS)
2. Have you recently updated the app to the new version, or is this the first time you are installing it?
3. Do you see any error messages when you try to open the app?

Meanwhile, here are some simple steps we can try:

1. Restart your phone. Sometimes a fresh reboot can clear minor temporary glitches.
2. Clear app cache (Android only):
- Go to Settings > Apps > My Sun Direct App.
- Tap Storage and then Clear Cache.
3. Update the app:
- Go to the Google Play Store or Apple App Store.
- Check if there’s an update available for the My Sun Direct App and install it.
4. Reinstall the app:
- Uninstall the current app version.
- Restart your phone.
- Download and install the latest version again from the official store.

If these steps don’t work, we might want to check if there’s any known issue with the app servers or compatibility problems with the new version on your device.

Let me know your device details and what you’ve tried so far, and we can move forward from there!

i am using MIA2 10 version

Thanks for sharing that you're using the MIA2 device with Android 10. That helps narrow things down.

Since the My Sun Direct App is not opening on your phone, let's try these targeted steps:

1. Check App Permissions
Sometimes, after an update or fresh install, the app may not have all the permissions it needs to run properly. Go to Settings > Apps > My Sun Direct App > Permissions and ensure necessary permissions like Storage, Network, etc., are allowed.

2. Clear Cache and Data
On your MIA2 with Android 10:
- Go to Settings > Apps > My Sun Direct App
- Tap Storage
- Tap both Clear Cache and Clear Data to reset the app (note this will log you out, so be ready to log in again).

3. Make sure your phone's system software is fully updated
Sometimes app issues occur because the phone itself is outdated. Go to Settings > System > Software update and check for any pending updates.

4. Reinstall the App
If the above doesn't work, uninstall the My Sun Direct App completely, restart your phone, then reinstall the latest version from the Google Play Store.

5. Check for known compatibility issues
With MIA2 running Android 10, there may be some device-specific or Android version-related issues with the new app version. I’m checking the official Sun Direct resources for any reported issues or updates1.

If these steps still don't get the app to open, please let me know if there are any error messages or behaviors (like the app crashing or freezing right away). We can then explore deeper troubleshooting or escalate if needed.

Are you comfortable trying these steps so far?

Sun Direct App latest update compatibility with MIA2

Thanks for your question about the compatibility of the latest My Sun Direct App update with the Xiaomi Mi A2.

From what I’ve gathered, the latest My Sun Direct App version is available on the Google Play Store; however, there are some user reports and notes indicating the app might not be fully optimized or officially supported specifically for Xiaomi Mi A2 devices at this time. The Mi A2 runs on vanilla Android 10, which generally supports most apps, but the Sun Direct app may have bugs or performance issues unique to this device model2.

This could explain why the app is not opening properly on your phone. It’s a good idea to:

1. Ensure your phone is updated to the latest Android 10 patch level.
2. Try clearing cache and data or reinstalling the app as mentioned earlier.
3. Keep an eye on updates to the My Sun Direct App — developers often release fixes for compatibility issues over time.
4. You can also report this issue directly to Sun Direct support by emailing [email protected] to alert them about your device model and problem, which helps prioritize fixes.

If you want, I can guide you through checking for updates or collecting error details to help the support team.

Would you like to proceed with that?