[Record Searchlight] Scroll feature isnt working; when scrollingdown to read an article, the screen jumps

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Chester Ashmun
1 year ago In Record Searchlight
Scroll feature isnt working; when scrollingdown to read an article, the screen jumps

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Hi there! I understand you're experiencing an issue with the scroll feature on Record Searchlight where the screen jumps while you're trying to read articles. Let's work together to resolve this!

To get started, could you let me know if you're experiencing this issue on all articles or just specific ones? Additionally, have you tried accessing the site on a different browser or device to see if the problem persists?

Here's a step-by-step guide to help troubleshoot the issue:

1. Clear Browser Cache:
- Sometimes, a buildup of cached data can cause issues with scrolling. To do this:
- Open your browser's settings.
- Look for "Privacy" or "History" settings.
- Select the option to clear browsing data and ensure that "Cache" is selected.

2. Disable Hardware Acceleration:
- This setting can sometimes conflict with certain web functionalities:
- Open your browser settings.
- Look for advanced settings or system settings.
- Find the option for "Hardware Acceleration" and turn it off.

3. Update Your Browser:
- Ensure that your browser is up to date, as updates often fix bugs and improve performance.

4. Adjust Scroll Settings:
- If you're using a mouse, try adjusting your scroll settings in your control panel (Settings > Devices > Mouse) to see if changes there help.

5. Disable Extensions:
- Browser extensions can occasionally cause interference. Try disabling any extensions and see if the issue persists.

If none of these steps resolve the issue, I may need to check external sources for more advanced troubleshooting. Please let me know how it goes, and we can take it from there! Are you satisfied with the solutions I provided so far?

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