Hello! I understand you're having trouble with updating the Little Hotelier app on your Mac. Let’s get to the bottom of this. Could you tell me a bit more about what’s happening when you try to update it? For example, are you seeing any error messages, or does the app simply not update at all?

Meanwhile, here are some initial steps that often help with app update issues on macOS Catalina (10.15.7):

1. Check your internet connection: Make sure you have a stable internet connection since updates need to download data.

2. Update from the App Store:
- Open the Mac App Store and go to the Updates tab.
- See if Little Hotelier is listed there and try updating it directly.

3. Restart your Mac: Sometimes a simple restart resolves update glitches.

4. Free up disk space: Ensure there is enough storage on your Mac to download and install updates.

5. Check for macOS updates: Sometimes apps require the latest system updates to run properly. You can do this via System Preferences > Software Update.

If you’ve already tried these and the update still won’t work, please let me know what you’ve done or seen so far, and we can dig deeper into other solutions. Also, are you updating the desktop app or using a browser version?

Looking forward to helping you get this sorted!

I have deleted the app and re-installed on my ipad pro but it is still not showing most of the bookings

Thanks for the update! I see you’ve deleted and reinstalled the Little Hotelier app on your iPad Pro but are still missing most of your bookings. Let’s try to get this resolved together.

First, a couple of quick questions:
- Are you logged into the app with the correct account credentials?
- When you open the app and go to the Reservations or Calendar section, do you see any bookings at all, or is it completely empty?

Meanwhile, here’s a step-by-step approach to try:

1. Confirm you’re logged in: Sometimes reinstalling the app may log you out. Double-check your login details are correct to sync your account data.
2. Refresh the data: In the app, navigate to the Reservations or Calendar tab and try pulling down the list to refresh bookings manually. This can trigger a sync with the server.
3. Check internet connection: A stable internet connection is needed to fetch up-to-date bookings. Confirm you’re connected via Wi-Fi or good cellular data.
4. Verify date and filters: Sometimes filters or date ranges in the app’s calendar may hide bookings. Make sure the date range includes the days you expect bookings and no filters (like closed rooms or specific statuses) are applied.
5. Restart the app: Close the app completely (swipe up from the bottom on your iPad to force quit) and then reopen it.
6. Check Little Hotelier web version: Try logging into your Little Hotelier account via a browser to confirm bookings show there. If they appear on the web but not the app, that suggests a sync issue with the mobile app.
7. Update the app: Confirm your app is the latest version available on the App Store to avoid bugs fixed in updates.

If after these steps bookings are still missing, it could be a deeper sync or account-specific issue. In that case, I recommend reaching out directly to Little Hotelier support or sending an email to [email protected] with your account details so they can investigate your bookings from their end.

Also, the app navigation basics can be reviewed here if helpful: Navigate your Little Hotelier mobile app

Please try this and let me know what you find. I’m here to help! Are you satisfied with this approach so far?

I can log in I can see some booking but most are missing

Thank you for clarifying that you can log in and see some bookings, but most are missing. This helps narrow things down quite a bit!

Here are some possible reasons and steps to check:

1. Booking Filters or Date Ranges:
Sometimes bookings may be hidden if filters or date ranges are applied in the app.
- Open the Reservations or Calendar tab in the Little Hotelier app.
- Look for any active filters (e.g., reservation status, room types) and clear them.
- Confirm the date range selected covers the period for your missing bookings.

2. Unallocated Reservations:
Some bookings might be unallocated (not assigned to specific rooms) and may not show up in the default reservations list.
- Check the “Unallocated Reservations” section in the mobile app to see if any missing bookings are there.
Here’s a guide for managing unallocated reservations on the app:
Manage unallocated reservations through your Little Hotelier mobile app

3. Reservation Delivery Status:
If your bookings come from connected channels (like Booking.com, Expedia), make sure the reservations have been correctly delivered and synced to Little Hotelier.
- You can check reservation delivery statuses within Little Hotelier under My Apps > Channel Manager > Reservations to verify if any bookings are stuck in processing or failed delivery.
More details here:
Check Little Hotelier's reservation delivery statuses

4. Sync Issues with the App:
If the website version shows all bookings correctly, but the app does not, it could be a sync delay or caching issue.
- Try to pull down on the reservations list in the app to manually refresh/sync.
- Log out of the app entirely and log back in.
- Ensure the app is updated to the latest version from the App Store.

Since you mentioned you deleted and reinstalled the app, your account login is likely fine, so these steps focus on what might be hiding the bookings or blocking their sync.

If after these checks many bookings remain missing, it might be best to contact Little Hotelier support directly so they can investigate your account setup and channel connections in depth:
Little Hotelier Support Contact

Please try these and let me know if you find any unallocated bookings or issues with filters. I’m here to help further! Are you satisfied with this approach?