Hi! I understand you're experiencing really slow plan uploads in the Fieldwire app on your Windows device. Let me ask a couple of things to get a clearer picture:

- Are you uploading large plan file(s) or multiple files at once?
- Is your internet connection stable and reasonably fast?
- Have you noticed if the slowdown happens consistently or just at certain times?
- Have you tried uploading plans from the web app or just the desktop/mobile app?

Meanwhile, here are some basic steps to try that often help speed up plan uploads:

1. Check your internet speed: A slow or unstable connection can cause uploads to lag. Try a speed test or switch to a stronger Wi-Fi or wired connection if possible.
2. Reduce file size where possible: Large plan files take longer to upload, so if you can compress PDF files or upload fewer pages at a time, it can help.
3. Close other active apps and browser tabs: This frees up system resources and bandwidth for the upload.
4. Clear browser cache or app cache: Sometimes cached data can slow down syncing.
5. Try uploading from the Fieldwire web app on your browser: This can help identify if the issue is app-related. Sometimes Windows app or WebKit-related upload workflows behave differently.

If you've already tried those or if the problem persists, I can guide you through a more detailed sync troubleshooting and check if there might be any server-side delays or account-specific issues involved1 2.

Let me know what you've tried so far and any details about your connection or plan files!

this is occurring on several computers over several different locations/wifis and several users. I'm personally trying to load one page. I've done better with multiple pages, but not much better lately.

Thanks for the additional info! Since the slow upload problem is happening across several computers, users, and different Wi-Fi networks, it’s less likely to be connection or device-specific. That points more toward a potential issue on Fieldwire’s side, or possibly something related to your account or project.

To narrow it down, I recommend these next steps:

1. Check for any known Fieldwire service issues: Sometimes server-side delays or maintenance can slow down uploads. I can’t see any current outages, but you might want to check Fieldwire’s status page or contact support to confirm.

2. Confirm the app and Windows OS versions are up to date: Though you’re on Windows 10, make sure Fieldwire is also the latest version on all machines. Outdated apps can have performance problems1.

3. Try uploading the same plan file on the Fieldwire Web app in a WebKit browser: This can check if the issue is specific to the Windows app or your file.

4. Review the file itself: Even a single-page plan might contain heavy image layers or unusual formatting slowing upload. Try optimizing or simplifying the PDF before uploading again.

5. Clear Fieldwire cache & app data on the devices: Sometimes cached or corrupted data can slow syncing3.

If none of these solve it, I’d recommend reaching out to Fieldwire support at [email protected] with details about the project, file, devices, and locations impacted. They can investigate if it’s a backend server, account, or project setup issue.

Would you like me to walk you through clearing cache or checking the app versions next? Or help test file upload on the web app?