To resolve the issue of the Poly AI app displaying "there are no chats" after a brief absence, follow these steps:

Check Internet Connection

1. Ensure that your device is connected to the internet. Try opening a web page or another application that requires an internet connection.

Refresh the App

2. Close the Poly AI app completely. Depending on your device, this typically involves swiping the app away from your recent apps list.

3. Reopen the app and see if the issue persists.

Restart Your Device

4. If refreshing the app did not work, restart your device. This can help reset any temporary issues that may be affecting the app's performance.

Update the App

5. Check for updates to the Poly AI app in your device’s app store. If an update is available, install it as updates often contain bug fixes and performance improvements.

Clear App Cache (If Applicable)

6. If you are using a device that allows you to clear app cache, navigate to your device settings, locate the Poly AI app, and clear its cache. This can help in resolving application-related issues.

Reinstall the App

7. If none of the above steps resolve the issue, consider uninstalling and then reinstalling the Poly AI app. This can reset all settings and potentially eliminate bugs.

Reach Out for Support

8. If the problem persists after reinstalling, reach out to the app's support team for further assistance. Provide them with details about the issue you are facing.

By following these steps, you should be able to restore your chat access in the Poly AI app.