Hi there! I see you're having an issue with "Restricted access" on the PolyBuzz app. Could you please share a bit more about what exactly you're encountering? For example, are you unable to log in, access certain features, or is there a specific message about restrictions? This will help me understand the situation better and guide you effectively.

In the meantime, often "Restricted access" on PolyBuzz can be related to age restrictions or content filtering policies implemented by the app for safety reasons. Are you seeing any prompts related to age verification or content filtering? Also, is this on your Macintosh device running OS X 10.15.7?

Let me know what you see, and I’ll walk you through the appropriate steps to resolve it!

It says contact site owner to get access and gave me a access id and won’t let me log in on my Google account

Thanks for the extra info! It sounds like you’re hitting a specific access control on PolyBuzz, where the system requires approval or permission from the site owner, and then it’s giving you an access ID but still won’t let you log in using your Google account.

This kind of "contact site owner" message usually means that your account or the device you're logging from hasn't been granted access by the app’s administrator or that there might be a restriction on new logins to certain accounts.

Here’s what I recommend trying step-by-step to get closer to a solution:

1. Contact the Site Owner or Admin: Since the app specifically requests that you contact the site owner, try to reach out to the support team or whoever manages your PolyBuzz account. They can verify your access ID and either approve your login or clarify why access is being restricted. Look for contact info on the PolyBuzz website or the app’s FAQ/support sections. Unfortunately, this step can’t be bypassed from your side if it is a policy restriction.

2. Check Your Google Account Permissions: Sometimes, login issues with Google can be caused by dropped permissions. On your Mac, open your browser and visit https://myaccount.google.com/permissions. Check if PolyBuzz is listed under apps with account access and remove it. Then try logging in afresh via the PolyBuzz app to reauthorize the connection.

3. Clear Cached Data and Cookies on your Mac: Since you’re on OS X 10.15.7, clearing browser cookies and data can sometimes solve login issues. Here’s how:
- In Safari, go to Safari menu > Preferences > Privacy > Manage Website Data.
- Remove any data related to PolyBuzz or Google.
- Then restart the browser and try logging in again.

4. Try Using a Different Browser or Private Mode: Sometimes, browser extensions or cached sessions interfere. Using Safari’s Private Browsing or switching to another browser like Chrome or Firefox on your Mac to log into PolyBuzz might help identify if it’s browser-related.

5. Verify Network Connection: Make sure your network connection is stable and that no firewall or network filtering is blocking any PolyBuzz services. Some workplaces or public networks restrict access to third-party apps.

6. Update or Reinstall the PolyBuzz App: If you are using a standalone version or app wrapper on your Mac, ensure it’s updated to the latest version. Reinstalling can clear any corrupted data that might cause authentication issues.

If you’ve already tried these steps, let me know which ones so I can suggest more advanced troubleshooting. If it appears to be a site admin approval issue, the most effective route is to get confirmation from the PolyBuzz site owner or support team.

Are you able to contact the site owner or is this a situation where you don’t have their contact info? That detail will help me know how to assist you best.