[AR AlpineGuide] Mt Baker near the US border with BC is mis-identified as Grant Peak

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Monica Burrow
8 months ago In AR AlpineGuide
Mt Baker near the US border with BC is mis-identified as Grant Peak

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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8 months ago

Hi there! I understand that in the AR AlpineGuide app, Mt Baker near the US-Canada border is being identified as Grant Peak instead. That sounds like an issue with the app’s peak recognition or database.

To better assist you, could you tell me:
- Are you seeing this misidentification all the time when you view Mt Baker through the AR feature?
- Have you checked if your app is updated to the latest version?
- Are you using any offline maps or data in the app, or is it connected to the internet?

Meanwhile, here’s a quick checklist we can try:

1. Update the App: Go to the App Store on your iPhone and ensure AR AlpineGuide is updated to its latest version, as updates often fix such errors.

2. Calibrate the Compass and GPS: Sometimes AR apps mislabel peaks if the compass or location sensor is off. On your iPhone:
- Open the Compass app and calibrate if prompted.
- Ensure Location Services are enabled for AR AlpineGuide by going to Settings > Privacy & Security > Location Services > AR AlpineGuide > Set to “While Using the App”.

3. Check Network Connection: Make sure you have a stable internet connection to fetch accurate map and peak data.

4. Restart the App: Close the app fully and reopen it to refresh its data.

If after these steps, Mt Baker is still misidentified as Grant Peak near the US-Canada border, this could be an error in the app’s peak database or AR marker placement. I will escalate this to our technical team for correction in the next data update.

Does this issue happen only in that specific geographic area or elsewhere as well? And does this misidentification impact your experience (e.g., navigation, information accuracy)?

Let me know how these steps go and if you need help with any of them!

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