[Melon] Melon playground crashes when I open the app

T
Tyche
9 months ago In Melon
Melon playground crashes when I open the app

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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9 months ago

Hello! I see that your Melon Playground app crashes when you open it on your Kindle with Android 11. Let’s get to the bottom of this together.

To start, a few quick questions for better clarity:
- Does the app crash immediately when you try to open it, or after some loading screen or action?
- Have you recently updated the app or your device’s system software?
- Did you try restarting your Kindle or reinstalling the Melon Playground app already?

Meanwhile, here are some basic steps to try first:
1. Restart your Kindle device to clear temporary glitches.
2. Clear the Melon Playground app cache:
- Go to Settings > Apps > Melon Playground > Storage > Clear Cache.
3. If clearing the cache doesn’t help, try clearing the app data (this resets the app but may remove saved game data):
- Settings > Apps > Melon Playground > Storage > Clear Data.
4. Ensure your device has enough free storage space.
5. Check if the app has an update in the app store and update it if available.

If these don’t solve it, we can look into more advanced steps like checking app permissions, verifying software compatibility, or reinstalling the app fresh.

Let me know what you have tried or observed from the above, and we can continue from there!

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