Hi there! It sounds like you're experiencing an issue with real-time audio while using the MLB app. Let's work through this together.

To help me understand better, could you please clarify a few things for me?
1. Are you unable to hear any audio at all, or is it just during live games?
2. Have you noticed if the issue is occurring on specific games or across all of them?
3. Have you already tried any troubleshooting steps, such as restarting the app or your device?

These details will help us find a suitable solution for you!

Just during live games. Audio available next day as archive

Thank you for the information! It sounds like you’re experiencing an issue with live audio not playing during games. Since you mentioned that the audio is available the next day as an archive, this may indicate a connectivity issue or possibly a setting that needs to be adjusted.

Let's try a few steps to troubleshoot this:

1. Check Your Internet Connection: Ensure your Macintosh is connected to a stable internet connection. Sometimes, a weak connection can prevent live audio from streaming properly.

2. Update the MLB App: Make sure the MLB app is up to date. You can check for updates in the App Store. An outdated app can sometimes lead to performance issues.

3. Restart the App: Force quit the MLB app and reopen it. To do this, you can right-click on the app icon in the dock and select “Force Quit,” then reopen the app.

4. Clear Cache: If you have previously used the app, it might help to clear the cache. Although this isn't straightforward on a Mac, you can try reinstalling the app to ensure any corrupt cache files are removed.

5. Check for Official Restrictions: Some live games may have restricted audio due to broadcast rights. You can check this MLB.TV Media Center for any lists of available broadcasts.

6. Adjust Audio Output Settings: Go to System Preferences > Sound, and ensure that your audio output is set correctly (e.g., to your speakers or headphones).

If these steps don't resolve the issue, it may be worth contacting MLB support for more direct assistance. You can reach them via email at [email protected].

Let me know if any of these steps work for you! Are you satisfied with the solution I provided, or do you need more assistance?

I have tried all your suggestions

Thanks for your patience and for letting me know that you've already tried those steps. Let's dig a bit deeper into this issue since real-time audio during live games still isn’t working for you.

Here are a few additional troubleshooting steps that can be helpful:

1. Check for Known Issues: Sometimes, there might be regional server issues or maintenance that could affect live audio. You can check the MLB official social media accounts or their website for any announcements regarding service interruptions.

2. Use Alternate Browsers: If you're accessing the MLB app via a browser on your Mac, try using a different web browser (like Safari, Chrome, or Firefox) to see if that resolves the audio issue.

3. Firewall or Security Software: Ensure your firewall or any security software isn't blocking the audio stream. You might want to temporarily disable it (if possible) to see if that's causing the problem.

4. Test Different Devices: If possible, try accessing live audio on a different device (smartphone, tablet, etc.) to see if the issue is specific to your Macintosh.

5. Contact Support Directly: If none of these options work, I'd recommend reaching out to MLB support directly at [email protected] or calling their customer service at 866-244-2291. They will have more specific insights and be able to investigate into your account and settings further.

I understand how important live audio is during the games, and I’m here to help you through this. Are you satisfied with the solutions so far, or do you need further assistance?