Hi there! I understand you're having trouble submitting a missing purchase in the Krispy Kreme app. Let's work through this together.

First, can you tell me more about what happens when you attempt to submit the missing purchase? For example, do you receive any error messages, or does the app freeze?

While you're providing that information, there are a couple of common steps we can try that might help:

1. Update the App: Ensure your Krispy Kreme app is updated to the latest version. You can check for updates in the App Store by tapping on your profile and scrolling down to see if there are updates available.

2. Clear Cache: Sometimes, clearing the app cache can ease issues. If you're not sure how to do that, try uninstalling and then reinstalling the app.

3. Stable Connection: Please make sure that your internet connection is stable. You might wanna try switching from Wi-Fi to cellular data or vice versa, just to ensure that connection isn’t causing the issue.

Let me know your specific situation, and we can go from there!

Error message “something went wrong”

Thank you for that information! I see that you're receiving the error message "something went wrong" when trying to submit your missing purchase. This can happen for a few reasons, and I'm here to help resolve it.

Here are some steps you can try to troubleshoot this issue:

1. Close and Reopen the App: Sometimes, simply closing the app completely and reopening it can help clear minor glitches. On your iPhone, swipe up from the bottom of the screen and swipe the Krispy Kreme app off the screen to close it, then reopen it.

2. Check for App Updates: As I mentioned earlier, make sure you’re using the latest version of the Krispy Kreme app in the App Store. Sometimes, bugs are fixed in updates.

3. Check Internet Connection: Ensure you have a stable internet connection. If you're on Wi-Fi, try switching to cellular data, or vice versa, to see if that helps.

4. Reinstall the App: If the previous steps do not work, uninstall the Krispy Kreme app and then reinstall it from the App Store. This can refresh the app's settings and potentially fix any issues.

5. Contact Customer Support: If the problem persists, it might be a more widespread issue with the app. You can reach out to Krispy Kreme's customer support at [email protected] for more direct assistance. It's also been mentioned by other users that this error can sometimes occur due to temporary issues within the system itself1.

Give those a try and let me know how it goes! Are you satisfied with the solution I provided?