[Mathway] I can't take a photo of the math problem with my iPhone. I get an error message.

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Susie
1 year ago In Mathway
I can't take a photo of the math problem with my iPhone. I get an error message.

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Emily Roberts

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1 year ago

Hi there! I understand you're having trouble taking a photo of your math problem using the Mathway app on your iPhone. Let's see how we can fix this together!

First, could you let me know what the specific error message says when you try to take the photo? Additionally, it would be helpful to know which version of the Mathway app you're using and if you've tried any troubleshooting steps already (like restarting the app or your phone).

Once I have that information, I can guide you with more tailored solutions!

S
Susie
1 year ago

"Something went wrong. Please try retaking your photo again." How do I find the version? I've restarted the app, and I've restarted my phone.

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thanks for the information! To find the Mathway app version on your iPhone, follow these steps:

1. Open the App Store on your iPhone.
2. Tap on your profile icon in the top right corner.
3. Scroll down to the Updates section. You'll see the applications that have pending updates, and under that, you should find a list of the apps installed on your device, including Mathway.
4. Find Mathway in that list. The version number should be displayed next to the app name or by tapping on the app.

Now, as for the error message you are encountering, let's try a couple of things to see if we can resolve that:

1. Check Permissions: Ensure that the Mathway app has permission to access your camera.
- Go to Settings > Privacy > Camera.
- Make sure the toggle for Mathway is enabled.

2. Log Out and Log Back In: Sometimes, logging out and then logging back into your account can resolve issues.
- Open the Mathway app and go to your account settings.
- Log out, then log back in to see if that helps.

3. Reinstall the App: If the above steps don’t work, you could also try uninstalling and reinstalling the app:
- Press and hold the Mathway app icon until the options appear.
- Select Remove App, then confirm the deletion.
- After that, go to the App Store, download Mathway again, and check if the issue persists.

Could you please try these steps and let me know if anything changes? If it’s still not working, we can explore other options together!

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