Hello! I’m Pierre from LiveOak Fiber support. I understand your internet has been very slow since your new line installation. Let’s get this sorted.

To help me understand better, could you tell me a bit more? For example:
- Is the slowdown happening on all devices or just certain ones?
- Are you connected by Wi-Fi or directly via an Ethernet cable?
- Are the speeds slow all the time, or only during certain hours?
- Have you tried restarting your modem or router since the installation?

Once I get a clearer picture, I can guide you step-by-step on what to do next.

We are wifi and in particular the internet is crawling

Thanks for clarifying that you're using Wi-Fi and experiencing very slow internet. Let’s try to get to the bottom of this.

Here’s a simple step-by-step approach to troubleshoot the Wi-Fi speed issue after a new line installation:

1. Restart Your Modem/Router: Power cycle your equipment by unplugging the modem/router from power, waiting about 30 seconds, and plugging it back in. This clears temporary glitches.
2. Check Wi-Fi Signal Strength: Make sure you are close to the router or in an area with a strong Wi-Fi signal. Walls or large objects can weaken the signal and slow speeds.
3. Limit Device Usage: If many devices are connected at once, especially streaming or gaming, internet speeds can slow down. Try disconnecting some devices as a test.
4. Test Wired Connection: If possible, connect your computer directly to the modem/router using an Ethernet cable. If speeds improve significantly, the problem is likely the Wi-Fi signal or router settings.
5. Forget and Reconnect Wi-Fi Network: On your Windows device, forget the Wi-Fi network and reconnect. This can sometimes resolve configuration issues.
6. Check for Firmware Updates: Make sure your router's firmware is up to date; updates can improve performance and security.
7. Network Congestion: Sometimes, slow speeds happen due to peak-time congestion on the ISP side. You can check LiveOak Fiber’s network status here: https://liveoakfiber.com/network-status/

If these steps don’t improve your internet speed, there might be advanced settings to adjust, or the line might need a technician to inspect. I’m happy to guide you through those next steps if needed.

Would you like me to walk you through any of these steps in detail? Or, do you have any other observations about the issue?