Hi there! I understand you're experiencing picture freezing issues while using the LiveOak Fiber app on your iPhone. I'd like to help you get that sorted out. To start, can you tell me a bit more about when the freezing happens? Is it during streaming video, while browsing the app, or at a specific time? Also, have you noticed if it happens with certain content or all the time?

Meanwhile, here are some initial steps we can try to fix picture freezing issues on your iPhone running iOS 18.7:

1. Check Your Internet Connection: Since streaming and media rely heavily on internet speed and stability, make sure your WiFi or cellular data connection is strong. You could try switching from WiFi to cellular or vice versa to see if it helps.

2. Restart the LiveOak Fiber App: Sometimes, simply closing the app completely and reopening it can resolve glitches.

3. Restart Your iPhone: A quick restart can clear temporary system glitches affecting app performance.

4. Update the LiveOak Fiber App: Make sure you have the latest version of the app installed from the App Store, as updates often fix bugs.

5. Check for iOS Updates: Although you're on iOS 18.7, it’s good to verify there's no newer update that might improve system stability.

6. Clear App Cache (if available): Some apps allow clearing cache/data within settings, which can fix freezing.

7. Disable VPNs or Proxies: If you use any VPN or proxy services, try disabling them as they can interfere with streaming.

If you've tried these steps already or if the problem persists, there could be other issues such as network interference or problems on the service side.

I also found some reports online about similar freezing and stuttering with LiveOak Fiber streaming—users mentioned green or frozen screens when streaming live TV. Some were resolved by checking the network or rebooting devices3.

Would you like me to guide you through any of these steps? Also, does the freezing affect only the LiveOak Fiber app or other apps as well?

Looking forward to your details to assist you better.