Hi! I see that your HighLevel app keeps crashing on your Android device. Let's work together to get things running smoothly again. Could you tell me a bit more about when the app crashes? For example, does it happen right when you open it, after a specific action, or randomly?

Meanwhile, here are some general steps we can try that often help with app crashes:

1. Restart your device: Sometimes, simply restarting your Android 10 device can clear temporary glitches.
2. Clear the app cache: On Android, go to Settings > Apps > HighLevel > Storage > Clear Cache. This removes temporary data that might be causing issues.
3. Clear the app data: If clearing cache doesn't help, try Clear Data (this will reset app settings, so you might need to log in again).
4. Update the app: Check the Google Play Store to ensure you have the latest HighLevel app version.
5. Check for system updates: Sometimes an outdated OS version can cause app instability.
6. Reinstall the app: Uninstall HighLevel, then reinstall it fresh from the Play Store.

If you’ve tried some of these already, please let me know which ones, so I can help you with more advanced troubleshooting, like checking for app permission issues or verifying server status.

Are you able to share a bit more about the crash behavior? That’ll help me tailor the fix better!

Highlevel keeps crashing

Thanks for letting me know again that HighLevel keeps crashing on your Android 10 device. I want to make sure we address this effectively.

Have you already tried basic steps like restarting your phone, clearing the app cache, or reinstalling the app? This helps me avoid repeating steps you've done.

If not, here’s a clear step-by-step to follow:

1. Restart your phone: Turn it off fully, wait about 30 seconds, and turn it back on.
2. Clear HighLevel app cache: Go to Settings > Apps > HighLevel > Storage > Clear Cache.
3. Clear app data: If the cache clear doesn’t help, do Clear Data in the same menu. (Note: You’ll have to log in again.)
4. Update the app: Open Google Play Store, search HighLevel, and update if available.
5. Reinstall the app: Uninstall HighLevel and then reinstall it from Google Play.

If the crashing continues after this, there might be issues related to your network connection or app permissions. Try this next:

- Make sure HighLevel has necessary permissions (Storage, Network).
- Switch off mobile data and Wi-Fi for a minute and then turn them back on.
- Check if other apps are consuming high memory and close background apps to free resources.

If none of these help, it would be useful to know exactly when the app crashes (at launch, during a certain feature, etc.). Meanwhile, HighLevel also provides 24/7 support which you can access from their help portal or by emailing [email protected]2.

Would you please try these and share how it goes? If the problem remains, I can guide you through advanced troubleshooting steps or help you reach the HighLevel support team.

Are you satisfied with this solution so far?