Hello! I understand that your TfL Go app on your Mac is sometimes having trouble connecting to provide bus times. Let me help you get this sorted out.

To start, can you tell me a bit more?
- Does the app fail to connect all the time or just intermittently?
- Are you using the app through a web browser on your Mac, or do you have a specific desktop app installed?
- Are you typically connected via Wi-Fi or using mobile data through a hotspot?
- Have you noticed any error messages when it fails to load bus times?

Once I have these details, I can guide you step-by-step. Meanwhile, here are some general steps we can try that often help fix connection issues with TfL Go:

1. Check your internet connection: Make sure your Mac is connected to a stable Wi-Fi network. You can try opening another website like bbc.com to confirm your internet is working.

2. Clear browser cache (if using web): Sometimes cached data can cause loading problems. On Safari, go to Safari menu → Preferences → Privacy → Manage Website Data, then remove data related to tfl.gov.uk or TfL Go.

3. Restart the app or browser: Quit the app or close the browser tab and reopen it to refresh the connection.

4. Update your browser: Ensure your browser is up to date since older versions may cause compatibility problems.

5. Disable VPN or firewall: If you have a VPN or firewall enabled, try temporarily disabling it as it might block TfL Go from connecting properly.

6. Try a different browser: Sometimes switching to Chrome or Firefox can resolve connection hiccups.

If you’ve tried some of these already, please let me know which ones, and we can dig deeper. Also, occasionally TfL systems may have outages affecting bus times, so I can check the latest service status if needed.

Does this make sense so far? Could you provide those details about your connection and how you access TfL Go?