Hey there! I see you’ve got some strong feelings about Thumbtack’s reliability. If you don’t mind sharing, what has been your experience with Thumbtack? That way, I can better understand the issues you're facing and help address them or provide some clarity.

Meanwhile, to give some context: Thumbtack has mixed reviews from users. Some contractors complain about high lead prices and occasional billing issues, while others find it useful to get new projects and leads, especially if they quickly gather positive reviews123.

If your concerns are about billing or lead quality, I can guide you in checking billing statements or managing your account settings to minimize unwanted charges. On the other hand, if it’s app reliability or technical problems you’re experiencing, I can troubleshoot those on your Windows WebKit browsing environment.

Could you elaborate on what specifically has been unreliable or unsatisfactory for you? That’ll help me tailor my support to your situation.

It is not an app issue. There is an issue with Thumbtack customer support. Dealt with Zee re: furnace issue on Jan 2 with Nature Works Group. Cost me $800.00. No resolution or fix for $640.00.

Thanks for sharing those details about your experience with Nature Works Group and the Thumbtack support issue regarding your furnace problem. That definitely sounds like a difficult situation.

Since the problem is related to a service you paid for but didn’t get resolved—and given you mentioned dealing with a specific support person at Thumbtack—here’s what I suggest for addressing this through Thumbtack’s official dispute resolution path:

1. Use Thumbtack's Online Resolution Center: Thumbtack offers a free online solution center specifically for resolving project-related disputes. You can discuss your concerns, set expectations, and propose a preferred resolution with them. You’ll likely have to fill out a form to initiate this process. This might be your best official step to escalate the issue within Thumbtack’s system.
Here is the link where you can start the dispute resolution process: Report a problem

2. Document Everything: Make sure you have copies of your payment receipts, communications with the contractor (Nature Works Group), and any interaction notes with Thumbtack customer support (such as your conversation with Zee). Having this organized will strengthen your case.

3. Follow Up with the Refund Team: If you haven’t already, consider reaching out to the Thumbtack refund or support email to request further review of your payment, especially if a significant portion of the charge was for no fix. Often, a refund team will require evidence of the issue and attempts to resolve it.
You can also check refund status and how to request it here: Thumbtack Help

4. File a Complaint with BBB (Better Business Bureau): If internal resolution attempts don’t yield results, you might file a complaint with BBB to get additional mediation. Thumbtack has a BBB profile where they respond to customer complaints: BBB Complaints

If you want, I can also guide you through drafting your request for dispute or refund to offer you some phrasing and structure for clear communication.

Does this path sound like what you want to pursue? Or is there anything else about your experience that you’d like some help with?