Hi there! I see you're encountering an error with the GoDaddy app "Tap to Pay" that says, "Something went wrong, please retry." Thanks for bringing this up—let's see if we can get this fixed for you.

To start, could you tell me a bit more about when this error shows up? For example:
- Are you trying to complete a payment or set up the Tap to Pay feature?
- Does it happen after you enter certain information or right away?
- Have you recently updated the app or your device?

Meanwhile, here are some general steps that often resolve this kind of payment error:

1. Check Internet Connection: Make sure your device has a stable internet connection, preferably Wi-Fi or strong mobile data.

2. Update the GoDaddy App: Confirm you’re using the latest version of the GoDaddy app, as outdated versions can cause payment errors.

3. Clear App Cache: Sometimes leftover data might interfere. On Windows WebKit-based browsers, clearing browsing cache or app cache could help.

4. Verify Payment Details: Double-check that your payment info (card details, billing address) is entered correctly and up to date.

5. Try Another Payment Method: If possible, use a different payment method to see if that works.

If you've already tried these or the problem persists, there might be a deeper issue with the payment system or account setup. In such a case, I can guide you through checking payment settings or escalating to specialized support.

Let me know what you’ve already tried and any extra details, and we can proceed from there!

customer is trying to pay me

Thanks for clarifying that your customer is trying to make a payment to you using GoDaddy's Tap to Pay and keeps seeing "Something went wrong, please retry."

To help with this, here are a few focused steps you can guide your customer through:

1. Check Card Details: Ask your customer to double-check that they have entered all their card information correctly, including card number, expiration date, CVV, and billing address. Even small typos can cause errors.

2. PIN and Funds: Have your customer verify that they entered the correct PIN if applicable, and confirm that their card has enough funds to cover the payment. Incorrect PINs or insufficient funds commonly cause declines or errors.

3. Try a Different Payment Method: If possible, suggest your customer tries a different card or payment method to see if that processes successfully.

4. Update Payment App: Make sure your customer is using the latest version of the GoDaddy app or any relevant payment app they are using, as older versions can sometimes cause issues.

5. Internet Connection: Ensure your customer has a strong and stable internet connection while attempting the payment.

6. Ask Your Customer to Retry After Some Time: Sometimes payment gateways temporarily block transactions if they detect unusual activity or multiple failed attempts. Waiting 15-30 minutes before retrying can help.

If these steps don’t resolve the issue, it could be related to GoDaddy Payments backend or your account settings. In that case, I'd recommend contacting GoDaddy Payments support directly or reviewing your account and payment settings for any holds or pending verifications.

You can also explore more on why customer payments get declined and possible fixes here:
Why is my customer's credit card declined?

And for any complaints or further assistance with GoDaddy payments, this resource is helpful:
Complaints or feedback about GoDaddy Payments

Would you like me to guide you through checking your payment settings, or want assistance on escalating the issue to specialized support?

when I click on sale it spins and then say retry

Thanks for the extra info! So when you click the "Sale" button in the GoDaddy app, it just keeps spinning and then prompts you to retry, correct? Let’s try some steps tailored to this kind of issue on your Windows device using a WebKit-based browser:

1. Clear Browser Cache and Cookies: Since the button keeps spinning, it could be caused by cached data interfering with the app's functionality. Clearing your browser’s cache and cookies often resolves this. You can do this from the browser settings under Privacy or History.

2. Check for Browser Updates: Ensure your WebKit browser (Safari-based or others) is up to date since an outdated browser may cause glitches.

3. Disable Browser Extensions: Sometimes extensions or add-ons can conflict. Try disabling any you have temporarily and see if the Sale button works.

4. Try a Different Browser: If possible, open the GoDaddy app or website on a different browser like Chrome or Edge just to see if it behaves differently.

5. Use the GoDaddy Desktop App (If Applicable): If you are using a web app, and GoDaddy offers a desktop app version for your Windows system, try that as it might work more reliably.

6. Check GoDaddy Status: Rarely, backend issues with GoDaddy’s services might cause problems. You can visit their status page or support to confirm no ongoing outages.

7. Log Out and Back In: Sometimes session data causes issues—logging out of your account and back in can refresh permissions and settings.

If after these steps the button still spins and fails, let me know. We can then explore deeper settings in your account or escalate to GoDaddy’s technical support for further assistance.

For reference, issues with buttons spinning and failing on GoDaddy sometimes relate to browser cache, as seen in similar user reports2 4.

Would you like me to guide you through clearing your browser cache step-by-step?