Hi there! I see you're facing a black screen issue when trying to log into the myMSC app on your device. To get a better idea of what's going on, may I ask a few quick questions first?

1. Are you using the myMSC app on a Linux device or through a browser on Linux?
2. Did this black screen start happening suddenly, or after some update?
3. Have you already tried any steps, such as restarting the app or your device?
4. Do you see the login screen initially, or does it go black right after you enter your credentials?

Once I have these details, I can guide you through some solutions tailored to your setup. Meanwhile, I can share some common fixes to app login black screen issues:

1. Restart the app and your device to clear temporary glitches.
2. Clear the app cache or browser cache (if using web version) to remove corrupted data.
3. Check if your internet connection is stable.
4. If possible, try logging in via desktop browser to see if the account itself works.
5. Make sure the app is updated to the latest version.
6. If you have login problems with credentials, sometimes using your booking number instead works.

Does any of this sound like what you've tried or experienced? Let me know, and we'll take the next step!

Using edge browser on my androud phone and keep getting black screen. Have not updated anything. Goes black after credentials are entered and i reinstalled the app. It's up to date

Thanks for the extra details! You're using the Edge browser on your Android phone, and the screen turns black after you enter your login credentials on the myMSC app or site, even after reinstalling the app and with it up to date.

Since it's happening right after logging in, and you are using the Edge browser rather than a dedicated app, this points to a browser-specific or caching issue. Let me guide you through some Android Edge specific troubleshooting steps:

1. Clear Edge browser cache and data:
- Go to your phone's Settings > Apps.
- Find and tap Edge.
- Tap Storage & cache.
- Choose Clear cache and then Clear storage/data (make sure you're okay with logging in again).
- Restart Edge and try logging in again.

2. Try disabling hardware acceleration in Edge:
Edge on Android doesn't have a direct "hardware acceleration" toggle like desktop, but clearing browser data often resets related settings.

3. Update Edge app:
You mentioned it’s up to date, which is great. Just to double-check, visit the Play Store > Edge app page and confirm.

4. Try a different browser:
As a test, try accessing myMSC in a browser like Chrome or Firefox on your Android device to see if the black screen persists.

5. Check permissions and network:
Make sure Edge has all necessary permissions (e.g., storage, network access). Also, ensure your internet is stable; sometimes network hiccups cause incomplete loading.

6. Restart your phone:
Sometimes a simple reboot can clear temporary glitches affecting the browser.

If after these steps the black screen persists only on Edge but not on other browsers, it could be a compatibility issue with Edge on your device/version. In that case, using an alternative browser or contacting Microsoft Edge support for Android might be the best step.

I found some users experienced similar black screen problems in Microsoft Edge on Android, and clearing cache or resetting the app fixed it1.

Would you like me to guide you through clearing cache now or try the other browser? Let me know!