[UKG Pro] UKG Pro has white screen

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7 months ago In UKG Pro
UKG Pro has white screen

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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7 months ago

Hi there! I understand you're seeing a white screen when trying to use the UKG Pro app on your Windows device with WebKit. Let's get to the bottom of this together.

To start, could you tell me a bit more?
- Is this happening right after you log in, or at some other point?
- Are you using UKG Pro's web app through a browser or a standalone app?
- Have you tried restarting the app or browser?
- Did this issue start suddenly, or after an update?

While you provide that, here are some common steps that usually help resolve a white screen issue with UKG Pro:

1. Clear Browser Cache and Cookies
Since you're on Windows with WebKit, clearing your browser's cache can remove outdated files causing display issues. Go to your browser settings, find Privacy or History, and clear cached images and files.

2. Try a Different Browser
Sometimes UKG Pro works better on browsers like Google Chrome, Microsoft Edge, or Firefox rather than WebKit-based browsers. It's worth testing if the issue persists there.

3. Update Your Browser or App
An outdated version can cause loading problems. Verify your browser is up to date, or if you're using the UKG Pro app, check for app updates.

4. Disable Browser Extensions
Certain extensions might block scripts or content. Temporarily disable them to see if the screen loads properly.

5. Restart Your Device
Occasionally, memory or background processes interfere with app performance. A reboot can fix this.

If you have already tried any of these, let me know, and we’ll move on to more advanced troubleshooting. Also, if you’re trying a web app, does this happen on different networks (e.g., home Wi-Fi vs. office network)?

Looking forward to your answers so we can fix this!

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