Hi there! I understand you're getting an "Unsuccessful Email could not be..." message when trying to email game files after completing a game in iScore Baseball and Softball. Let's get to the bottom of this.

To help you better, could you please tell me if you’re seeing the full error message or code? Also, are you attempting to send the email directly from your Mac app, and do you use the native Mail app on your Mac for sending emails?

Meanwhile, here are some initial steps you can try on your Mac running macOS 10.15:

1. Check your Internet connection: Make sure your Mac is connected and online.

2. Ensure iScore is updated: Verify you are using the latest version of the iScore software. Sometimes older versions have bugs fixed in updates.

3. Validate email setup: Since you're sending emails, ensure the native Mail app on your Mac is set up correctly with a valid email account.

4. Verify email addresses: Double-check the email addresses you are sending to are valid and properly formatted.

5. Try rebooting your Mac: Sometimes a simple restart clears any temporary network or software glitches.

If you have already tried these, let me know, and we can dive deeper into possible account or app configuration issues.

Do you primarily use the Mail app to send these game files, or are you using a built-in iScore email function? Also, do you get this error for every email or only some?

Looking forward to your details so I can guide you further! Are you okay with trying these steps?

Sending on an iPad, native mail app on ipad sends email successfully. OS on ipad 16.7.11

Thanks for the extra info! So, you're sending emails from the iScore app on your iPad running iOS 16.7.11, and the native Mail app on the iPad works fine outside the iScore app, correct? That helps narrow things down.

This issue often occurs if the iScore app’s internal email sending feature encounters a glitch or a configuration problem, even if the native Mail app is fine. Here’s what I recommend step-by-step:

1. Update iScore app: Make sure your iScore app is up to date. Sometimes older versions don't fully support the latest iOS features, which can cause email sending failures.

2. Check email address: When sending game files, ensure the email address is entered correctly and isn’t missing any parts. Sometimes an incomplete or mistyped address causes the "unsuccessful email" error.

3. Use iPad Mail app for sending: Since the native Mail app sends emails successfully, try exporting the game files from iScore and share/send them manually via the iPad’s Mail app. This is a good workaround until the app email feature is resolved.

4. Force restart iPad: Sometimes a fresh restart clears out any app glitches. Power it off fully, wait 20 secs, and restart.

5. Reinstall iScore app: If the above don’t fix it, uninstall and reinstall iScore. This resets its configuration and can fix email send issues.

6. Check connectivity: Double-check your iPad has a stable Wi-Fi or cellular connection without any VPN or firewall restrictions that might block app emails.

If you've tried all these already or the problem persists, please let me know, and I can help escalate or provide more advanced troubleshooting. Also, since this is a known topic, you can check iScore’s official FAQ for emailing troubles here: 1.

Does this sound good? Would you like help with any specific step?

Steps to configure iScore email on iPad correctly

Great! Let's walk through the steps to configure the iScore email function correctly on your iPad so you can send game files smoothly:

1. Register Your Device and Email in iScore:
- Open the iScore Baseball and Softball app on your iPad.
- Navigate to the Account or Settings tab.
- Enter your name and the email address you want to use for sending game files.
- After entering your email, iScore will send a confirmation email to that address. Check your inbox and follow the confirmation steps to verify your email.

2. Verify Email Configuration in iScore:
- Make sure the email entered in the app matches the one configured on your device’s native Mail app.
- Confirm that no typos or extra spaces exist.

3. Prepare to Send the Game File:
- After completing a game, go to the Game Summary or Share section in the iScore app.
- Select the option to email the game file.
- The app will populate the "To:" field with registered email addresses or let you enter new addresses separated by commas.

4. Use the Native Mail App Integration:
- iScore uses the iPad’s native Mail app to send emails, so ensure the Mail app on your iPad is set up with an active mail account.
- When iScore triggers the email, it opens the Mail compose window with the game file attached.
- Hit Send from Mail to successfully send the email.

5. Additional Tips:
- If you send to multiple recipients, separate addresses with commas in the To: field.
- Avoid using overly large attachments by compressing files if needed, but usually game files are manageable.
- If you encounter errors, try restarting the iPad and reopening both iScore and the Mail app.
- Make sure your iPad is connected to a stable Wi-Fi or cellular network.

If you want, I can also guide you through how to export the game file manually and send it via the Mail app as a workaround if the direct email isn’t working.

Let me know if any part is unclear or if you want step-by-step help with performing these actions! Are you ready to try this out?

Iscore app is v5.301, number one on suggestions...there isn't an accout/setting tab on the main screen

Thanks for pointing that out about the version and missing Account or Settings tab. Given iScore Baseball and Softball app v5.301 doesn’t show a separate Account or Settings tab on the main screen, the configuration you need is actually in the Options menu.

Here’s how to access it and check your email setup:

1. Open the iScore app on your iPad.
2. From the main home screen, look for a button labeled Options or possibly a gear icon. This is usually at the top or bottom of the screen.
3. Tap Options — this is where you can set various device-wide settings including your email configuration.1
4. Within Options, check for an item like Admin Website, Customer ID, or your email settings.
5. Confirm the email address registered for sending game files is correct here.

Once you confirm your email info in Options, try sending the game files via the native Mail app integration again.

Would you like me to help walk you through the exact Option screens you're seeing? Or if you could describe what buttons or labels are on your main screen, I can provide more precise guidance.

And just to clarify, are you seeing the "Options" button somewhere on your main screen? That’s usually the gateway to managing those settings in v5.301.

Latest updates or patches for iScore v5.301

Thanks for asking about the latest updates or patches for iScore Baseball and Softball version 5.301.

From what I see, the official iScore website and forum announce product updates regularly, but specific patch notes for version 5.301 aren't clearly listed in the general product pages. The best place to find detailed, version-specific updates or patches is the official iScore Baseball Forum’s Product Updates section:
http://iscoreforum.com/baseball/viewforum.php?f=6

There, they post announcements about new features, fixes, and enhancements as they release them. If you want to stay current or check for any patch addressing email or app stability issues, that forum is your go-to resource.

Additionally, always ensure you update the app via the Apple App Store on your iPad to get the latest fixes, as some updates might be rolled out there without detailed patch notes online.

If you'd like, I can help you navigate the forum or check for any recent patch addressing email issues like the one you reported.

Would you like me to guide you through that? Are you satisfied so far with the information?

I found the OPTIONS link on the Options page, it is asking me to sign in, when entering the email nothing happens

Thanks for letting me know about the sign-in issue on the Options page. When entering your email address and nothing happens, it usually means the app isn’t completing the login step properly, which can interfere with sending emails or accessing certain features.

Here’s what I recommend trying next:

1. Check Internet Connection: Make sure your iPad has a stable internet connection. Sometimes login steps don’t complete if connectivity drops.

2. Use "Options > Export" first: According to iScore’s FAQ, if sign-in doesn’t work initially, try going to Options > Export within the app and export your current game file. If you get a “Successful” message on export, then try signing in again. This sometimes resets the connection between app and server.2

3. Restart the App and iPad: Fully close the iScore app (swipe it out of the app switcher) and restart your iPad. This can help clear temporary glitches.

4. Verify Email Format: Double-check that you’re entering your email correctly — no spaces before/after, spelled correctly.

5. Try Using a Different Device: If you have access to another device like your Mac, try signing into your iScore account at the official iScore website or using the app there, to verify the credentials work fine.

6. Reset Password or Contact Support: If the sign-in still won’t respond and you’re sure the email is correct, your account might have an issue server-side. You can reset your password through the website or contact iScore support at [email protected] with details including your Customer ID.

This sign-in is needed to authenticate the email function and sync data securely, so resolving it should help with your initial email send errors.

Would you like me to help you try the "Options > Export" step, or walk through how to reach out to support? Let me know how you’d like to proceed! Are you satisfied with the guidance so far?

How do I change the email attached to my account?

Thanks for your question about changing the email attached to your iScore account. Since the app ties your device registration to a specific email, you can’t directly change the email address within the app itself.

Here’s what you need to do:

1. Locate your device’s Customer ID in the iScore app (usually found in the Options or About section).
2. Send that Customer ID along with your request to change the email address to iScore support via email at [email protected].
3. iScore support will then remove the current registration tied to that Customer ID, allowing you to register the device under a new email address.

This process ensures your account and device remain secure while updating your contact email.

If you want, I can help you find where to get your Customer ID or draft the email to support. Does that sound good to you? Are you satisfied with this solution so far?

More details and community discussions about this process can be found here:
How to change email for registration (iScore Forum)

Steps to change email in iScore app

Thanks for your question about changing the email in the iScore app.

To change the email associated with your iScore device, the process isn’t something you can do directly inside the app itself. Instead, you will need to:

1. Find your device’s Customer ID inside the iScore app (usually under the Options or About section).
2. Send that Customer ID along with your request to change the email address to iScore support at [email protected].
3. iScore support will then remove the current registration attached to that Customer ID.
4. After support confirms the removal, you can then register the device again using the new email address you want.

This approach is the official way to update your email tied to your iScore device and keeps your account secure.

If you want help locating your Customer ID or drafting the email to support, I can assist you with that.

Here’s a reference from the iScore forum explaining this process: How to change email for registration (iScore Forum)

Are you satisfied with this solution? Would you like me to help you with the next steps?

This issue I am having is weird, the email functions has worked for 22 games, and on the 23rd game (last game of the season) it quits. I tried emailing older game files and that didn't work either. Thus it must be an email issue vs a corrupted game file. The email address that the app is registered to is no longer active. I am suprised it has worked this long

Thanks for sharing those helpful details—it definitely makes sense now why the email function suddenly stopped working. Since the iScore app is still registered to an email address that’s no longer active, it’s quite possible your email sending is now failing because the app server or email system tries to verify or use that old address when sending and hits a block. It’s also why older game files can't be emailed anymore, even though they worked previously.

Here’s what I recommend to fix this:

1. Update the Registered Email Address:
Since the email tied to your device is inactive, you’ll need to update it with iScore support. Unfortunately, you can’t change the registered email directly within the app. You’ll need to:
- Locate your Customer ID in the app (usually found in the Options or About section).
- Email your Customer ID and explain that the registered email is inactive and you want to update it to a new active email. Send this to [email protected].
This is the official way to update your email and ensure smooth email functionality going forward.

2. Meanwhile, Use a Workaround to Send the Files:
Export your game files manually from iScore (Options > Export) and then send them via your iPad’s native Mail app or another email client using your active email address.

3. After Support Updates Your Email:
When iScore support confirms that the email was changed on their end, you may need to sign out and back in or possibly reinstall the app, then register again under your new email address.

4. Why It Worked So Long:
Sometimes, previously cached or queued email sends continue to work for a while after an email becomes inactive, but once the system or server detects the invalid address, it stops allowing emails to send from that account.

I found discussions confirming similar scenarios on iScore’s official forums and FAQs where users reported email sending problems related to inactive or changed emails 1 2.

Would you like me to help you locate your Customer ID in the app right now? Or perhaps draft an email you could send to support? Just let me know how I can assist! Are you satisfied with this plan so far?

I will send the email change request. Would you walk me through the steps to export the game files? My export goes directly to the iscore server that I access via my.iscorecentral.com

Absolutely, I can guide you through exporting your game files from the iScore app and having them accessible on your iScoreCentral account at my.iscorecentral.com. Since your exports go directly to iScore’s server, this method ensures your game data is safely backed up and available online.

Here’s the step-by-step process:

1. Open the iScore App on your iPad: Launch the app and navigate to the main screen.

2. Go to the Options Menu: Usually, you tap the ‘Options’ button or gear icon at the top or bottom of the screen.

3. Select Export: Inside the Options menu, look for the Export option. Tapping this will upload your current game data from the app to the iScore server.

4. Wait for Confirmation: After you tap Export, the app will start uploading the data. When it finishes, you should see a prompt confirming the export was successful.

5. Access Your Data Online: Head over to my.iscorecentral.com on your Mac or any web browser. Log in with your iScore credentials. You will find your exported games available there, ready to view, share, or further process.

6. Sending by Email from Web (Optional): From the web interface, you can also choose to email game files manually if needed, which can be handy while your app email registration issue is being resolved.

A few additional tips:

- Make sure your iPad is connected to a stable internet connection before starting the export.

- If your export doesn’t complete or you get an error, try restarting the app and your iPad, then export again.

- The export uploads all current game data—not just the last game—so any recent games should also become available on the server.

If you want, I can also walk you through downloading or emailing files from my.iscorecentral.com once uploaded.

Does that sound good? Are you ready to try exporting your game files now?

How do I email from iscore web?

Great question! To email game files from the iScore web interface at my.iscorecentral.com, here’s what you need to know:

1. Login to my.iscorecentral.com: Use your iScore credentials to access your account where your exported game files are stored.

2. Locate Your Game(s): Navigate to your list of games or game archives and find the game(s) you want to email.

3. Email Functionality Depends on Your Device Email Setup: Unlike the app, the iScore web interface doesn’t send emails directly via its own server. Instead, it relies on your device’s email client to send the message. When you choose to "Email Game," it typically opens your default mail client with the game file or link attached/prepared to send.

4. Compose and Send Email: Your default email app’s compose window opens with the game file or link ready. Enter the recipient email addresses and send the email normally.

If you experience issues such as the "Email Game Link" button not working, it often relates to not having an email client properly configured on your device, as the web interface leans on the device’s mail setup1.

Summary Steps:

- Export games from your iScore app to the server.
- Log into my.iscorecentral.com from your Mac or other device.
- Find the game to share.
- Click "Email Game" or similar button.
- Your device’s mail app opens to send the email.

If you prefer or encounter stallings, you can always download the game files from the web portal and manually attach them to an email using your preferred mail client.

Would you like me to walk you through logging in and navigating my.iscorecentral.com to email your games? Are you satisfied with this explanation?

found the game, I usually click the down arrow next to our team to get the .txt file used for uploading to district site. I cannot find the email button, I have the scorecard, boxscore, i-scorecast, playbyplay, and edit

Thanks for the detailed description! It sounds like you're viewing the game on my.iscorecentral.com and seeing options like scorecard, boxscore, i-scorecast, playbyplay, and edit, but no email button directly on that page.

From what I know, the web interface doesn't always have a direct "Email" button next to those reports or the .txt file download arrow. Instead, the typical workflow is:

1. Download the .txt file (which you do by clicking the down arrow).

2. Then, use your own email client (like Mail on your Mac) to compose a new email and attach the .txt file manually.

So the web portal provides the report files for you to download, but it doesn't always provide a built-in one-click email option for individual files. The “Email Game Link” function you might expect is sometimes elsewhere in the interface or may require sending entire game summaries via the app or from exported game data rather than individual files.

Some users have mentioned that if the "Email Game Link" button doesn’t appear or work on the web, confirming that your device has a mail client configured and that you’re using an updated iScore app version can help, but in your case it seems the portal just expects you to download files and email manually.

If you want, I can help you draft a quick email with the .txt file attached, or walk you through batch exporting, downloading, and emailing multiple files.

Does this fit what you’re seeing? Would you like me to guide you through manually emailing these downloaded files?

Troubleshooting missing email button in iScore Baseball app

Hi! I see you’re looking for troubleshooting tips on the missing email button in the iScore Baseball app. Let’s work through this together to get that email functionality back for you.

Based on what I know and recent support discussions, here are the main reasons why the email button might be missing or not functioning properly in iScore Baseball:

1. App Version: Make sure you have the latest version of iScore installed. Older versions sometimes have glitches with email functions. Check the App Store on your iPad and update if needed.

2. Mail App Setup: The iScore app relies on the native Mail app on your iPad to send emails. If Mail is not configured with an active email account, the email button or email functionality may not appear or work.
- Open your iPad's Mail app and confirm it’s properly set up and able to send emails.

3. Internet Connection: Ensure your iPad has a stable internet connection. Without it, email functions can be disabled or fail to appear.

4. Correct Navigation: The email button isn’t always immediately obvious. In iScore, after completing a game and going to the Game Summary or Share screen, look carefully for an Email or Share button—sometimes represented by an envelope or export symbol.

5. Account/Registration Issues: If your device is registered to an inactive or incorrect email address, it may affect email features within the app. Make sure your iScore account registration email is current and active.

Additional Step:
If the button is still missing after checking the above, try restarting the app or your iPad, and reinstall iScore as a last resort. Sometimes apps need a fresh install to reset permissions and features.

For more detailed help and community tips, you can also visit this related forum post discussing the “Email Game Link” button not working:
My iScore "Email Game Link" button does not work

Does any of this align with what you’re seeing? Would you like me to guide you through checking your Mail app setup or updating iScore right now? Let me know!

Steps to manually share iScore scorecard data

Hi! If you're looking to manually share iScore scorecard data, here’s a straightforward way to do it, especially when you want to get that data onto another device or share it externally:

### Steps to Manually Share iScore Scorecard Data

1. Export the Game on the Original Device:
- Open the iScore app on your device where the game was scored.
- Go to Options (usually a gear icon or button).
- Select Export to upload your game data to the iScore server. This ensures the freshest data is available online before sharing.

2. Access Data on Another Device or the Web:
- On the receiving device with iScore installed, sign in with the same account.
- Go to Options > Data Sharing > Get from Web Database.
- The app will download the latest exported data, including your scorecards.

3. Sharing Scorecards via Email or Other Means:
- You can also export reports (like scorecards) as files.
- Download the files (.txt or PDF) from the iScore server via the web portal my.iscorecentral.com.
- Manually attach these files to an email or share them via your preferred app.

4. Additional Sharing Options:
- You can send out links to live game data or summaries, which are designed to embed or share via websites, email, or social media.

---

If you want to transfer games frequently between devices or share with coaches and family, regular exporting and getting data from the web within iScore is the best practice.

For more details on sharing data or transferring between devices, see iScore’s official FAQ here:
iScore Data Sharing FAQ

Would you like me to guide you through any of these steps in more detail? Are you satisfied with this overview?

what would cause the scorecard .pdf file when exported to have 0kb of data? Could it be my database size has reached it's limit?

Hi! A 0KB scorecard PDF export in iScore Baseball and Softball can happen for a few reasons, and yes, your database size could be a contributing factor although it’s not the only possibility.

Here’s what typically causes a zero-byte PDF export:

1. Corrupted or Incomplete Data: If the game data or database is corrupted or incomplete, the export process might generate an empty file.

2. Database Size Limit: While iScore doesn’t officially publicize a strict database size limit, very large or overloaded databases can cause export failures or create empty files. This is often because the app hits a resource or memory limit during file generation.

3. Export Process Interrupted: If the export is interrupted by network or app crashes, the resulting file may be empty.

4. App Bug or Outdated Version: Bugs in certain versions of the app have caused export issues in the past, including zero-byte PDF exports.

5. Permissions or Storage Issues: If your device is low on storage or has permissions restrictions, the export may fail.

What you can do:

- Try exporting smaller games or limit the amount of data involved to see if size is causing the issue.

- Restart the app and your iPad, then try the export again.

- Update iScore to the latest version to ensure you have fixes that might address export bugs.

- Backup your current database and consider starting a fresh database or archiving old games to reduce size.

- If the issue persists, email your Customer ID to [email protected] along with details of the issue. They can check server logs or account-related export problems that might cause this1 2.

Would you like help checking your current database size or backing up data before troubleshooting further? Are you satisfied with this explanation?

Okay, sent the email with the request to reset the account email address, also to check and see why the 5-22 scorecard is not showing any data

Thanks for letting me know you've sent the email to support requesting the email address reset and asking about the missing data on the 5-22 scorecard. That’s exactly the right step to get official help on both issues.

While you wait for their reply, here are a couple of things to keep in mind:

- Sometimes missing scorecard data occurs if the game export didn’t complete properly or there was a glitch in syncing with the iScore server. Support can check if that game’s data exists on their end or if it was corrupted.

- If needed, once support confirms your email reset, you’ll likely want to re-register your device in the app with the updated email to restore smooth emailing.

- For critical games like your final season game, I recommend manually exporting and backing up those game files locally as well as on the server, just to be safe.

You can also refer to similar issues discussed in the iScore forums about missing scorecards or data problems here, which might be helpful as you troubleshoot further: Retrieving Old Data – iScore Forum

If you want, I can help you prepare for any follow-ups after support responds, or assist you with exporting and backing up your important games.

Are you satisfied with how we're handling this so far? Let me know if you need anything else right now!

How do I export the game files locally?

Hi! To export your game files locally from the iScore Baseball and Softball app on your iPad, here’s what you can do since the app primarily exports data to its server but you can also save and share files locally by following these general steps:

1. Open the iScore App on your iPad and go to the game you want to export.

2. Navigate to the Options Menu:
- Tap the Options button or gear icon (usually top or bottom of the screen).

3. Choose Export:
- Select Export from the Options menu.
- This typically uploads your game data to the iScore server (my.iscorecentral.com), but you can also export files locally depending on your needs.

4. Export Reports or Files Locally:
- For local files like scorecards or .txt files, go to the Game Summary or Reports section of the app.
- Look for options to Export, Share, or Save files.
- Tap the Download or Share button (often represented by an arrow or share icon).
- From the share sheet, choose Save to Files to store the file locally on your iPad, or select Mail or another app to send it directly.

5. Transfer Files via Bluetooth or AirDrop:
- For local sharing between devices, you can use AirDrop (Apple’s wireless sharing feature) once your files are saved locally.
- Alternatively, you can use email or cloud storage apps like iCloud Drive, Dropbox, or Google Drive to move files manually.

6. Backup Your Database:
- If you want to save your entire scoring database locally, use the Backup or Export Database option inside the Options menu if available.
- This creates a file you can store locally or transfer.

Since iScore mainly encourages exporting via their server for syncing between devices, local export is usually done by saving downloaded reports or game files individually and sharing them via Mail, Files app, or AirDrop.

For a detailed user conversation about exporting locally or transferring data, see this forum post:
Exporting/sharing data with another device

Would you like me to help you perform a specific local export or share a file now? Are you satisfied with this guidance?

Would you assist on the exporting locally? Can't find the options the directions are indicating

Thanks for letting me know you’re having trouble finding the export options to save game files locally in the iScore app. The app’s main way to share data between devices or back up games is indeed via their server export, but local exporting or saving files directly on the iPad is more limited and not always obvious.

Here’s a step-by-step guide to help you export your games and get files you can save or share locally:

1. Open iScore on Your iPad
Launch the app and go to the game you want to export.

2. Access the Options or Menu
- Look for the Options button or gear icon on the main screen. Sometimes this is at the top or bottom of the app interface.
- If you don’t see a button labeled “Options,” check for a three-dot menu or a “More” button.

3. Export to iScore Server
- Within Options or the relevant menu, tap Export. This uploads your game data to iScore’s servers. This step is necessary to back up your game and make it available through their web portal.
- Wait for the confirmation that export completed successfully.

4. Download Files Locally from the Web Portal
- Open a web browser on your Mac and go to my.iscorecentral.com.
- Log in with your iScore credentials.
- Find your game and download the scorecard or .txt file to your Mac.

5. Save or Share Locally
- On your Mac, you can save these downloaded files locally or email them as attachments.

If You Want to Save Files Directly on the iPad:
- The app doesn’t have a specific “Save locally” button to save game files as PDFs or reports directly on the iPad within the app interface. Instead, once you download reports or files from the web portal via Safari or another browser on the iPad, you can use the iOS Share feature to save them to the Files app or share via email.

Additional Tips:
- If you want to transfer entire databases or multiple games between devices, using Options > Export on the source device followed by Options > Data Sharing > Get from Web Database on the receiving device is the recommended process.
- For more discussion and details, here’s a helpful forum link about exporting and sharing data with another device:
Exporting/sharing data with another device

Does this help clarify how to export and save your game files locally? If you’d like, I can walk you through any of these steps live or help you download and share particular files. Are you satisfied with this approach so far?

How to update iScore app for export functions

Hi! To update your iScore Baseball and Softball app to ensure the export functions work properly, here’s a simple guide tailored to your iPad and current setup:

1. Open the App Store on Your iPad:
- Tap the App Store icon on your Home screen.

2. Check for Updates:
- Tap your profile picture or the “Today” tab and then scroll to find available updates.
- If iScore Baseball and Softball appears in the update list, tap Update.

3. Automatic Updates:
- To keep iScore updated automatically in the future, you can enable automatic app updates in your iPad’s Settings > App Store > App Updates toggle.

4. Verify the Version:
- After updating, open the iScore app and verify it is the latest version. Updated versions often include important fixes and improvements to export and other functions.

5. Export Functions:
- With the latest version, use the app’s export function found under Options > Export to upload game data to the iScore server. This is the recommended way to back up or share games.
- If you encounter any missing features or export issues after updating, restarting the app or your iPad can help.

6. Reinstallation (if needed):
- If the update button isn’t available or exporting still doesn’t work properly, consider deleting the app and reinstalling it from the App Store to get a fresh, clean version.

You can always refer to the iScore Baseball and Softball App Store page for the latest version details and user reviews.

If you want, I can help you step-by-step through updating or reinstalling the app. Are you satisfied with this guidance?

Open app, I have 6 options, Game Manager, Team Manager, Player Manager, League Manager, Option , Tutorials. Going to Game manager to select the game that I want to export, I have a list of games, and I select the most recent game, that opens the game summary page. Cannot find any export or ... option. Only thing I have is EMAIL and a trash can

Thanks for the clear explanation of where you are in the iScore app. Since you're at the Game Summary page and only see an EMAIL button and a trash can, it sounds like the direct export option isn't located there.

From what I know, exporting your game data to the iScore server for backup or sharing is done from the main Options menu, not directly within the individual game summary.

Here’s what you can do:

1. Go back to the main menu of the app where you see these six options: Game Manager, Team Manager, Player Manager, League Manager, Options, Tutorials.

2. Tap on Options (the gear icon or labeled button).

3. Inside Options, look for an item labeled Export. This feature uploads all your game data on the device—including your recent games—to iScore’s server.

4. Tap Export and wait for the confirmation message indicating the export completed successfully.

5. Once exported, your games will be accessible via your iScore Central account at my.iscorecentral.com.

This matches the official guidance that exporting data to the server happens from Options > Export, not directly per game in Game Manager1.

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Summary:

- Export is not from within individual game summary pages.

- You export your entire device’s game data via Options > Export.

- The EMAIL button on the game summary lets you email reports or files for that game but is different from full data exports.

Would you like me to help you navigate the Options menu and start the export? Are you satisfied with this explanation?

At this point, I am going to wait for support to get back to me with what they find. Thanks for your assistance

You're very welcome! Waiting for support to get back to you is a good plan—they have the tools to check your account and the specific game data in detail.

In the meantime, if any other questions come up or you want help with exporting, backing up, or sharing your game files once support responds, just let me know. I'm here to help you anytime.

If you need to reach support again, you can email them at [email protected] or visit their support page: iScore Baseball Support.

Thanks for working through this with me! Are you satisfied with the assistance I’ve provided so far?