[BPI] App were crashing. Says device compromised

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Maria Elena Desautel
5 months ago In BPI
App were crashing. Says device compromised

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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5 months ago

Hi! I see that your BPI app is crashing and showing a "device compromised" message. That can definitely interrupt your banking activities. To help you better, may I know:

- What type of device are you using? (Android, iPhone, Windows PC with an emulator, etc.)
- Have you recently updated the BPI app or your device OS?
- Are there any antivirus or security apps installed on your device?
- Does the message appear immediately when launching the app or after a specific action?

This will help me guide you step-by-step. Meanwhile, here are some common fixes for the "device compromised" issue:

1. Temporarily Disable Antivirus App Permissions
Sometimes antivirus or security apps interfere with the BPI app security checks and cause this error. Disable the antivirus app permissions by going to your device's Settings > Apps > [Your Antivirus App] > Permissions, and toggle off any permissions, especially accessibility or device administrator features.

2. Disable Accessibility Services
BPI app might flag any accessibility features as potential compromises. Go to Settings > Accessibility and turn off all accessibility services that might be running. On some devices, like Samsung or Xiaomi, you may find specific assistant menus or interaction features that need to be disabled.

3. Clear Cache and Data of BPI App
Go to Settings > Apps > BPI app > Storage, then tap Clear Cache and Clear Data. This helps if corrupted temporary files cause the crash.

4. Update the BPI App
Ensure you have the latest version of the app installed from the official app store. Updates contain fixes for known issues.

5. Restart Your Device
A simple restart can refresh system services and might resolve temporary glitches.

Since you mentioned your device is Windows 10 and WebKit browser environment, could you please clarify if you are running the BPI app via an emulator or using the web app? That way, I can provide more tailored instructions.

If you’ve already tried these, let me know which ones worked or if the issue persists. We can then look into advanced troubleshooting or account security checks as needed.

I’m here to help!

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