[AE + Aerie] Wont take payment

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Susan K Cooley
6 months ago In AE + Aerie
wont take payment

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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6 months ago

Hi there! I see you're having trouble with making a payment in the AE + Aerie app. I'd love to help you get this sorted out. Could you please tell me a bit more about what's happening? For example:

- Are you getting any error messages when trying to pay?
- What payment method are you using (credit card, PayPal, etc.)?
- Have you already tried anything to fix it, like restarting the app or clearing cache?
- Are you using the app on your Windows device or through a browser?

This info will help me guide you better!

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Susan K Cooley
6 months ago

Will not take saved card for payment or paypal

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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6 months ago

Thanks for the details! Since the AE + Aerie app on your Windows device isn't accepting your saved card or PayPal payments, let's try a few steps to get this fixed.

1. Check Internet Connection: Ensure your internet is stable. Sometimes a spotty connection can disrupt payment processing.

2. Update the App or Browser: If you're using the app, make sure it's updated to the latest version. If you're using a browser, ensure it's up to date as well.

3. Clear Cache and Cookies: Since you're on Windows using a WebKit-based browser, clearing cache and cookies can help remove any corrupted payment data.

4. Remove and Re-add Payment Methods:
- Try deleting the saved card from your AE + Aerie account and then add it again.
- Similarly, disconnect and reconnect your PayPal within the app or website.

5. Check Payment Details: Verify that your saved card and PayPal account have valid billing addresses and no restrictions.

6. Try a Different Payment Method: If possible, test with another card to see if the issue is specific to your saved methods.

If these don’t resolve the issue, sometimes there may be temporary problems with payment gateways on our side or with PayPal. In that case, I can help escalate this or advise contacting support at [email protected] for specialized assistance.

Let me know if you want me to walk you through any of these steps! Are you satisfied with this solution so far?

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