Hi there! I understand you're having trouble with card payments not being accepted in the Hapi app. To help you better, could you tell me a bit more about the issue? For example, do you see any error messages when you try to make a payment? Is this happening on a specific card or all cards? Also, are you trying to make a payment through the app or a website on your Windows device?

Once I have a bit more detail, I can guide you through some steps to try and resolve it. Meanwhile, some common quick checks include:

1. Confirm your card details are correctly entered (number, expiration, CVV).
2. Ensure your card is active and has sufficient funds.
3. Check if your bank has placed any restrictions or blocks for online or international transactions.

If everything seems fine, we can dive deeper into troubleshooting the Hapi app payment processing.

Could you share these details?

no cvv box

Thanks for the extra info! You're saying the CVV entry box is missing when you're trying to make a payment in the Hapi app on your Windows 10 device using WebKit. That definitely can prevent the payment from going through.

Sometimes, the CVV field might not show up due to app display issues or settings in the payment interface. Let's try a few things to get that field visible:

1. Refresh or Restart the App/Browser: Close and reopen the Hapi app or the browser you’re using. This can sometimes reload the payment form correctly.

2. Check for App or Browser Updates: Make sure your app (if using a desktop app) or your browser is updated to the latest version. Older versions might have display bugs preventing the CVV field from showing.

3. Clear Cache and Cookies: If you’re using a browser, clearing cached files and cookies could resolve form loading issues. In Windows WebKit browser, this option should be under settings > privacy or history.

4. Try Another Browser: If possible, try accessing the payment page on a different browser like Chrome or Edge to see if the CVV field appears.

5. Zoom and Display Settings: Sometimes zoom or display scaling in Windows impacts how forms render. Reset zoom (Ctrl + 0) or check display scale is at 100%.

If those don’t help, sometimes the CVV field is disabled based on payment processor settings. I found in some payment platforms you need to enable CVV verification in your account settings or the token used for payment has to allow CVV input. Since you're using Hapi, it might require checking payment settings or contacting support if the CVV field is disabled on their side3.

Could you try these steps and let me know if the CVV box shows up or if you still can’t find it? That will help me decide what to suggest next!