Hi there! I see your Concepts app on Android keeps crashing. Let's get to the bottom of this together. To start, can you tell me:

- Does it crash immediately on launch, or during certain actions like opening or working on specific files?
- Have you recently updated the app or your Android system?
- Have you tried any troubleshooting steps already, like clearing cache or restarting your device?

This info will help me guide you more precisely. Meanwhile, here’s a simple approach we can try:

1. Force stop and clear cache:
- Go to Settings > Apps > Concepts
- Tap Force Stop
- Tap Storage and select Clear Cache (not Clear Data yet)
2. Restart your Android device to refresh system resources.
3. Open Concepts and check if the crashing continues.

If it still crashes, we can try clearing app data or reinstalling the app, but I want to check your situation first. Also, sometimes Concepts crashes due to problems with file locations, especially if you have external drives or network locations added to your Files app. Is that the case for you?

Let me know what you find!

Done all of that. Also reinstalled app. I don't have any external drives linked to files app.

Thanks for letting me know what you've tried so far and that you don't have external drives linked. Since you've cleared cache, reinstalled the app, and restarted your device, yet the app still crashes, let's dig a bit deeper.

Here are some additional steps that might help:

1. Check Permissions: Concepts needs proper permissions (storage, media access). On your Linux-based Android device, please check in Settings > Apps > Concepts > Permissions. Make sure all relevant permissions (especially storage) are granted.

2. Check for Conflicting Apps: Sometimes, other apps might conflict with Concepts. Do you have any other drawing, stylus, or file manager apps that might interfere? Temporarily disabling or uninstalling them could help test.

3. Look for Logs: If your device supports it, check Android’s crash logs or use 'adb logcat' via USB debugging to see any error messages related to Concepts. If you want, I can guide you through that if you're comfortable.

4. Create a New User Profile: Sometimes, user profile glitches cause crashes. If your device allows multiple users/profiles, create a new one, install Concepts there, and test.

5. Check Available Storage: Ensure your device has sufficient free storage — very low storage can cause apps to misbehave.

6. Review App Version Compatibility: Check if you are on the latest Concepts version from the Play Store or your source. If you recently updated the Android OS, it may cause temporary compatibility issues.

If none of the above help, please let me know more details about when exactly the crash happens (e.g., immediately on launch, when opening a file, while drawing). Also, if you are willing, I can help you collect crash logs for the Concepts team to analyze.

Would you like me to walk you step-by-step through any of these?

Why won't Concepts app work properly despite reinstalling?

Thanks for your question about why Concepts might not work properly even after reinstalling. Based on known issues and user discussions, here are some common reasons and fixes:

1. Residual or Corrupted Data:
When you uninstall an app, sometimes some user data or cache remains in the device storage. If that data is corrupted, reinstalling won't fully fix the crash issue. Fully clearing app data (not just the cache) after uninstall or manually deleting the Concepts folder in your device storage can help.

2. File Location Issues:
Concepts is known to crash if it encounters problematic file paths or inaccessible external drives linked through the Files app. Even if you don't have external drives, corrupted or unusual file entries related to Concepts in your storage could cause crashes. Checking the Files app and removing or relocating questionable files might help2.

3. App Version and System Compatibility:
Sometimes the latest app version may have bugs or incompatibility with certain Android versions or Linux-based Android environments, causing instability. Checking for updates or rolling back to a previous stable version might be a solution.

4. Permissions and Access Rights:
If Concepts doesn’t have proper permissions for storage or system resources, it may fail despite reinstalling. Double-checking app permissions is essential.

5. Device-Specific Issues:
Linux-based Android setups might have unique file system or permission configurations that affect app stability. Repairs to the device’s file system or testing on a standard Android environment could clarify this.

If you want, I can guide you through fully clearing app data manually or checking for lingering files that might cause crashes. Also, if the problem persists, capturing crash logs would provide more precise insights to the Concepts support team1 2.

Would you like to try these advanced steps?

Checking device compatibility with Concepts app

Thanks for asking about Concepts app device compatibility! Here’s what you need to know for your Android device:

- The minimum system requirements for running Concepts on Android are Android 8 (API level 26) or higher, with an ARM64-v8a or x64 architecture.
- Your device should have at least 1GB of RAM to ensure smooth performance.
- Concepts is optimized for stylus-based devices but works well on touch screens too.
- Since you have a Linux-based OS with WebKit, compatibility depends mostly on whether the Android environment on your device meets the above requirements.

You can find these minimum requirements and more detailed info on the Concepts download page and their FAQ about system requirements here:
Concepts Minimum Requirements 2.

Also, it’s good to confirm your device’s exact Android version and hardware architecture to match these specs. If your OS or hardware isn’t fully supported, that might explain app instability such as crashing.

Would you like help checking your device’s Android version and architecture? That way, we can be sure if compatibility is the issue or proceed with other fixes.