Hi there! I understand your AC Transit app is stuck in real-time update mode with the icon just circling endlessly, and the times seem frozen. Let me help you get that sorted out.

To start, a few quick questions to better understand the situation:
- Are you using the latest version of the AC Transit app on your Windows 10 device?
- Have you tried closing and reopening the app or restarting your device?
- Are you connected to a stable internet connection (Wi-Fi or cellular)?

Meanwhile, here’s a step-by-step approach to resolving the issue:

1. Check Transit Modes Are Enabled: Within the app, tap the gear icon (usually top left), and verify that all desired transit modes (bus, rail, etc.) are enabled in your settings. Sometimes if modes are disabled, real-time updates can freeze1.

2. Force Close and Restart the App: Since your app is stuck updating, fully close it (using the task manager to end the process may help on Windows). Then, reopen it and see if real-time updates start flowing normally.

3. Check Internet Connection: Make sure your device is on a strong Wi-Fi or cellular network. Fluctuating connectivity can cause the app to hang trying to get live updates.

4. Clear App Cache or Data: Though a bit more involved on Windows apps, if the app supports clearing cache or stored data via settings, try that. It can resolve stuck loading issues.

5. Update the App: Ensure your AC Transit app is up to date. Bug fixes are often included in new releases that address these kinds of refresh issues.

6. Reinstall the App: If none of the above works, uninstall and reinstall the app. This reinstalls fresh files often clearing up bugs or corrupted data causing the freeze.

If you’ve tried some of these already, let me know what you’ve done and if there are any error messages. If the problem persists after these steps, I can assist with more advanced troubleshooting or escalate internally as needed.

Are you satisfied with this plan so far? If you want, I can also help you step-by-step through any of the solutions!