Hi! I’m Alice. I understand you're not receiving the sign-in code for the Thrillshare app. Let’s get to the bottom of this together.

To start, could you please tell me:
1. Are you trying to sign in using your email or phone number?
2. Have you checked your spam or junk folder in your email, if applicable?
3. Is your phone able to receive SMS messages if you’re using a phone number?
4. Have you tried restarting the app or your device?

Meanwhile, here are some initial steps that often help:

1. Check network connection: Ensure your device is connected to the internet steadily through Wi-Fi or cellular data.
2. Verify contact info: Double-check that the email or phone number you entered is correct and active.
3. Resend the code: There should be an option to resend the verification code—try that after a minute or so.
4. Restart the app and device: Close the Thrillshare app completely, restart your Windows device, and try again.
5. Update the app: If you’re using the desktop app or a browser, ensure it’s up to date, as outdated versions sometimes have issues.

If these don’t help, some users have reported temporary issues with authentication code delivery. In such cases, you can try signing in via Single Sign-On (SSO) options such as Google or Microsoft accounts if enabled on your account.

If your issue still persists, it may be helpful to reach out directly to Thrillshare support via their helpdesk or submit a ticket because there could be account-specific or backend issues affecting code delivery1 2.

Please let me know which of these steps you've attempted or if you need help walking through any of them!