Hi! I understand that you’re having trouble exiting a newly created work in Picsart Color on your iPhone and that your work isn’t saving when you close the app. Let’s see how we can solve this for you.

Could you tell me if you can interact with any buttons like "Back," "Save," or “Exit” when you’re inside your new work? Also, have you tried force closing the app and reopening it to see if the work autosaved or appeared in your projects?

Here’s a step-by-step approach we can take:

1. Try Exiting Properly:
- Look for a back arrow or exit button inside the editing interface. Sometimes it’s in the top left or right corner.
- When exiting, the app should prompt you to save your work. If it doesn’t, it might be an app glitch.

2. Check Storage and Permissions:
- Make sure your iPhone has enough storage space. Low storage can prevent saving.
- Also, check if Picsart has permission to save files to your Photos. Go to Settings > Picsart > Photos and ensure access is allowed.

3. Clear Cache / Restart App:
- Close the app completely: double-click your Home button or swipe up from the bottom (if no Home button), then swipe the Picsart app off the screen.
- Restart your phone and reopen Picsart.

4. Update or Reinstall the App:
- Ensure your Picsart app is up to date from the App Store.
- If problems persist, try uninstalling and reinstalling Picsart. This often clears corrupted temporary files causing freezing or save issues, but your saved projects on the cloud should remain safe.

5. Recover Lost Projects:
- If work isn't showing up after reopening, in the Picsart app, try going to the Drawing Tool and look for the “Recover Projects” feature, which can restore unsaved work if it was cached temporarily.

6. Avoid Using Premium Elements (If Saving Fails):
- If your work contains paid or premium elements like certain fonts or stickers, it might block saving unless you have a subscription. Double-check whether that could be an issue.

If after these steps the problem still happens, it might be a bug with the current app version on iOS 26.2, and I could help escalate this to the Picsart support team for deeper troubleshooting.

Would you like to try these steps now? If so, let me know what you observe at each stage. That way, I can guide you better.

Also, do you remember if this issue started recently after an update or has it been ongoing?

I could create a new work couple of weeks ago- recent issue and have tried all steps already. Dont work

Thanks for letting me know that this issue started recently and that you’ve already tried the common troubleshooting steps. Since the normal steps didn’t work and you’re still unable to click out of a new work or have it save after closing the app, it sounds like a more involved issue, possibly related to the app’s current behavior on iOS 26.2.

Here’s what I recommend next:

1. Check for Temporary Glitches with App Reset:
- While iOS doesn’t provide a direct way to clear an app’s cache like Android, deleting and reinstalling the app can sometimes clear hidden corrupted data that might cause freezing or failure to save. Since you mentioned having done this, verify whether any settings or files were lost during reinstall.

2. Check Picsart Account Sync:
- Ensure you’re logged into your Picsart account inside the app. Sometimes, if you’re not signed in, projects may not save to the cloud and can be lost.
- If logged in, try logging out and logging back in to refresh your session.

3. Use the “Recover Projects” Feature:
- Go to the Drawing Tool inside Picsart.
- Look for the Recover Projects option. This feature helps bring back unsaved or disappeared projects that were cached temporarily by the app7.

4. Test Network Connection:
- Picsart can rely on the internet to sync and save projects. Make sure your iPhone’s network connection is solid—try switching between Wi-Fi and cellular to see if the behavior changes.

5. Check for iOS Updates:
- Sometimes app issues are linked to compatibility with the iOS version. Go to Settings > General > Software Update to confirm you’re on the latest available version. If an update is available, install it.

6. Report the Bug to Picsart Support:
- Since this sounds like an app bug, especially with the save feature and exiting new work, you might want to escalate this.
- You can contact Picsart’s dedicated support with details of your problem and iOS version via: [email protected].
- Providing screenshots or a screen recording of the issue helps them understand it better.

Since you’ve done the basics, these steps focus on deeper recovery and escalation. Let me know if you want help with any of these together or if you’d prefer me to guide you through writing your support request.

Are you satisfied with these next steps, or would you like me to try something else?