Hi there! I see you’re having trouble getting the Tapon app to load properly on your Mac with OS X 10.15.7. To help you better, could you tell me a bit more about what happens when you try to open the app? For example, does it freeze, crash, stay on a loading screen, or show any error messages?

In the meantime, here are some simple steps we can try to get your app loading issue sorted:

1. Restart the App and Your Mac
Sometimes a quick restart can clear temporary glitches. Close the app completely (right-click the app icon and select Quit if needed), then restart your Mac and try opening the app again.

2. Check for App Updates
Make sure you have the latest version of the Tapon app. Updates often fix bugs causing loading problems. You can check the Mac App Store or the official Tapon website for available updates.

3. Clear the App Cache (if applicable)
Some apps store cached data that might get corrupted. Although on Mac apps cache locations vary, you can try clearing the cache by:
- Open Finder
- Press Command + Shift + G to open “Go to Folder”
- Enter ~/Library/Caches and look for any Tapon-related folders to delete.
Then restart the app.

4. Check Your Internet Connection
Loading issues can occur if your internet connection is unstable. Ensure your Mac is connected and try accessing another site or app to confirm internet is working well.

5. Reinstall the App
If none of the above works, uninstall the Tapon app by dragging it from Applications to the Trash, then download and install it fresh from the official source.

If you’ve already tried any of these or if the issue persists, please let me know what you’ve done so far and any details about error prompts or behavior you notice. We can then explore deeper troubleshooting steps together.

Are you satisfied with trying these first steps? If needed, I also found some video guides that offer step-by-step fixes specifically for Tapon app loading issues I can share. Just let me know!