Hi there! I understand you're having trouble opening the IHSS EVV app on your Android device. Let's get to the bottom of this together. Could you tell me exactly what happens when you try to open the app? For example, does the app crash, stay stuck on the loading screen, or just not respond at all? Any details you can share will help me assist you better.

It doesn't open

Thanks for letting me know the app just doesn't open at all. Since you’re on an Android device with WebKit as your browser engine and Android 10, let's go through some steps to get your IHSS EVV app working again.

1. Restart Your Device
Sometimes the simplest step helps reset any temporary glitches. Can you try restarting your phone and then open the app again?

2. Clear Cache and Data for the App
Clearing cached data can resolve issues caused by corrupted temporary files. Here’s how:
- Go to your phone’s Settings > Apps & notifications > See all apps.
- Find and tap on the IHSS EVV app.
- Tap Storage & cache.
- Select Clear cache first, then Clear storage/data.
- Try opening the app again.

3. Check for App Updates
An outdated app version might cause issues. Open the Google Play Store, search for IHSS EVV, and check if an update is available; if yes, update the app.

4. Reinstall the App
If clearing cache/data and updating don’t help, uninstall the app and reinstall it fresh through the Google Play Store.

5. Verify Network Connection
A poor Wi-Fi or cellular connection can prevent the app from loading. Try switching between Wi-Fi and mobile data to see if that helps.

6. Check for Device or App Permissions
The app needs certain permissions to work properly. Go to Settings > Apps > IHSS EVV > Permissions, and ensure it has access to location, storage, and whatever else it requests.

7. Confirm Server Status
Sometimes the IHSS EVV servers themselves might be down or having issues, which can prevent the app from opening. I saw some reports of IHSS website and app access issues recently. If none of the above helps, it might be worth checking official IHSS channels or forums for announcements about downtime1.

Could you try these steps and tell me what happens? If you run into any roadblocks or if any step behaves unexpectedly, just let me know, and we can dig deeper!