[Spyglass] Keeps timing out.

R
Richard G. Luchtenburg
7 months ago In Spyglass
keeps timing out.

Comments

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
7 months ago

Hi there! I see you're experiencing connection timeouts with the Spyglass app on your Windows device. To help you better, could you please share a bit more detail? For example:
- When exactly does the timeout happen? (e.g., on startup, when loading maps, or during navigation)
- Are you using any particular feature or trying to access online content?
- Have you noticed if this happens on Wi-Fi, cellular data, or both?
- Have you tried any steps so far to fix it?

This info will help me guide you with the most suitable troubleshooting steps!

R
Richard G. Luchtenburg
7 months ago

during navigation , no trace .also on every click on aircraft

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
7 months ago

Thanks for the extra details! So the Spyglass app times out during navigation and when you click on the aircraft, and you get no trace data. Since you're using Windows 10 on a WebKit-based browser, let's go through some steps to troubleshoot this:

1. Check Location Access:
Spyglass needs permission to access your GPS/location services to provide navigation and aircraft data. Although you’re on Windows, sometimes browser permissions or system settings block location access.
- Go to Windows Settings > Privacy > Location, and make sure location access is on.
- In your WebKit browser, check if the site is allowed to access location services.

2. Internet Connection Stability:
Since navigation and aircraft info may rely on online data, ensure your internet connection is stable. Try switching between networks if possible and see if the timeouts persist.

3. Clear Cache and Cookies:
Your browser cache or cookies may be causing glitches:
- Clear browsing data for your WebKit browser, including cache and cookies, then reload the app.

4. Disable Browser Extensions:
Sometimes browser add-ons interfere with app functionality. Temporarily disable any extensions and check if timeouts still occur.

5. Update Browser:
Make sure your WebKit browser is updated to the latest version for compatibility and performance.

6. Spyglass Account and Settings:
If you use a Spyglass account or settings synced online, check that your login is active and there are no server-side issues that could cause timeouts during flights.

If after these steps you still face issues, it might help to check for any reported outages or updates from the Spyglass team on their official website or support. Also, since Spyglass is primarily designed as a mobile app, using it through a browser might have limitations affecting navigation features tied to aircraft data.

Please try these and let me know how it goes or if you need help with any specific step!

Leave a comment