[NBC 5 Dallas-Fort Worth News] Text content doesn't appear most of the time

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John Morgan
Text content doesn't appear most of the time

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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8 months ago

Hi there! I understand that the text content in the NBC 5 Dallas-Fort Worth News app isn't showing up most of the time on your Android device. I want to help get this fixed for you.

To start, could you tell me a bit more about what's happening?
- Does the issue happen only when you open the app or also when browsing certain sections?
- Are you connected to Wi-Fi or mobile data when this occurs?
- Have you tried any steps already, like restarting the app or your device?

Meanwhile, let's try some initial steps together that often resolve display issues:

1. Restart the app: Close the app completely from your recent apps list, then reopen it.
2. Check your internet connection: Make sure you have a stable Wi-Fi or data connection.
3. Clear the app cache:
- Go to your device Settings > Apps > NBC 5 Dallas-Fort Worth.
- Tap on Storage.
- Select "Clear Cache" (not Clear Data to avoid losing app settings).
4. Update the app: Check Google Play Store to ensure you have the latest version installed.
5. Restart your device: Sometimes a fresh start helps the app load content properly.

If the text still doesn't appear after these steps, please let me know. There may be app-specific settings or updates we can look into, or if needed, I can guide you on reinstalling the app.

Are you okay to try these steps now? And if you’ve already done something similar, just let me know what you’ve tried so I can avoid repeating it.

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