Hi there! I’m Grace, here to help you get your Liven app loading fully on your iPhone with iOS 18.5. Can you tell me a bit more about what happens exactly when you try to open it? For example, does the app start but get stuck on a certain screen, or does it freeze right at launch?

Meanwhile, here are some simple steps to try that often fix loading issues:

1. Force close and reopen the app: On your iPhone, swipe up from the bottom (or double click the Home button if you have one) to bring up the app switcher, then swipe the Liven app card off the screen to close it. Then tap the icon to reopen the app.

2. Check your internet connection: A weak or unstable connection can prevent the app from fully loading content. Try switching between Wi-Fi and cellular data to see if that helps.

3. Restart your iPhone: Hold the side button and volume up button, then slide to power off. After it’s off, hold the side button again to turn it on.

4. Update the app: Check the App Store for any available updates for Liven. Running the latest version helps avoid bugs.

5. Clear the app cache (if such option exists): Some apps have internal settings to clear cached data, which can solve issues with partially loading content. If you don’t see this option within the app, moving on is okay.

If you’ve tried these already or if the app still won’t load fully after them, let me know. Then I can walk you through some more specific checks related to your account or device settings.

Are you able to share any error messages or screenshots if you see any? That usually helps me pinpoint the issue faster!

Looking forward to helping you get this resolved.