[Bolt] App freezes on green opening screen

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G
geoff
3 months ago In Bolt
App freezes on green opening screen

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Charlotte Green

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3 months ago

Hi there! I see your Bolt app is freezing on the green opening screen on your Android 10 device using WebKit. Let’s work through this together. Just so I understand fully—does the app freeze immediately after you tap to open, or does it show any loading animation before freezing? Also, have you tried any fixes already, like restarting the app or your device?

In the meantime, here’s a straightforward approach to try:

1. Force Close and Restart the App
- Go to your device’s Settings > Apps > Bolt > Force Stop.
- Then, reopen the app and see if it gets past the green screen.

2. Clear the App Cache
- Sometimes old cached data can cause startup issues.
- Go to Settings > Apps > Bolt > Storage > Clear Cache.
- Then try launching again.

3. Check Internet Connection
- Make sure your device has a stable internet connection. A weak or unstable connection can cause loading freezes.

4. Update the App
- Ensure your Bolt app is updated to the latest version from the Google Play Store. Sometimes older versions have bugs fixed in updates.

5. Disable Browser or Device Extensions/Services
- Since you’re using WebKit, some background services or browser extensions (if the app runs via browser wrapper) might interfere. Temporarily disable any extensions, especially ad blockers.

If after these steps the issue persists, it might help to uninstall the app and reinstall it fresh. This often resolves deeper corruption or configuration problems.

If you want, I can also guide you through checking more advanced settings or verifying if there is a server issue on Bolt’s side. How does it sound? Are you comfortable trying these first?

I’m here to help you get this sorted out!

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