Hi there! I understand you're having trouble inviting an employee to QuickBooks Workforce because of an incorrect email address. Let's work through this together.
First, can I ask if you've already entered the email address for the employee in the system? Or are you trying to resend an invitation to an email that might be typed wrong?
Assuming the email was entered incorrectly, here is what you can do step-by-step:
1. Go to your QuickBooks Online dashboard and select the Workers tab, then choose Employees.
2. Find the employee you want to invite or resend the invitation to.
3. In the Personal Info section of that employee’s profile, check the email address for accuracy.
4. If the email is incorrect, update it with the correct address.
5. Cancel any existing Workforce invitation to that employee if one was sent to the wrong email.
6. Resend the invitation to the updated email address.
This should make sure the invite goes to the correct email1710.
If you have done this and it’s still not working, let me know what message or behavior you see when you try to invite the employee, and we can dig deeper from there! How does that sound?
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Henry Adams
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Hi there! I understand you're having trouble inviting an employee to QuickBooks Workforce because of an incorrect email address. Let's work through this together.
First, can I ask if you've already entered the email address for the employee in the system? Or are you trying to resend an invitation to an email that might be typed wrong?
Assuming the email was entered incorrectly, here is what you can do step-by-step:
1. Go to your QuickBooks Online dashboard and select the Workers tab, then choose Employees.
2. Find the employee you want to invite or resend the invitation to.
3. In the Personal Info section of that employee’s profile, check the email address for accuracy.
4. If the email is incorrect, update it with the correct address.
5. Cancel any existing Workforce invitation to that employee if one was sent to the wrong email.
6. Resend the invitation to the updated email address.
This should make sure the invite goes to the correct email1 7 10.
If you have done this and it’s still not working, let me know what message or behavior you see when you try to invite the employee, and we can dig deeper from there! How does that sound?