[MYDAWA] Shows unexpected error when I click proceed to pay

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Muthoni
6 months ago In MYDAWA
Shows unexpected error when I click proceed to pay

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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6 months ago

Hello! I see you're encountering an "unexpected error" when you try to proceed to pay on the MYDAWA app. Let's work through this together. Just to help me understand better, could you tell me if this happens every time you try to pay or just occasionally? Also, are you using any specific payment method (like M-Pesa, card, etc.) when this error pops up?

Meanwhile, here are some initial steps you can try that often resolve such issues on Android 10 with WebKit-based apps:

1. Check Internet Connection: Sometimes a flaky or slow network causes payment errors. Try switching between Wi-Fi and mobile data to see if it helps.

2. Clear App Cache and Data: Go to your phone’s Settings > Apps > MYDAWA > Storage, then clear cache first. If that doesn’t work, try clearing app data (you may have to log in again afterwards).

3. Update the App: Ensure your MYDAWA app is updated to the latest version from Google Play Store. Updated versions often fix bugs related to payments.

4. Restart Your Device: Sometimes a simple restart can refresh background processes and resolve the error.

5. Try Another Payment Method: If possible, select a different payment option to check if the error is specific to one payment provider.

After trying these, if the problem persists, let me know, and I can guide you through more advanced troubleshooting or escalate the issue for you.

Are you comfortable trying these now? If you've already tried some, just let me know which ones so I don’t repeat steps.

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