[The Palace Project] App not connecting to return books

S
Sherry McElroy
7 months ago In The Palace Project
App not connecting to return books

Comments

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
7 months ago

Hi! I see that you're having trouble with The Palace Project app not connecting when you try to return books. Let's work together to get this sorted out.

To start, could you tell me a bit more about what's happening? For example:
- Are you seeing any error messages when trying to return a book?
- Does the app connect fine for other features like borrowing or browsing?
- Is your internet connection stable on your iPhone running iOS 18.6.2?

Meanwhile, here are some simple steps we can try to fix the issue with returning books:

1. Check Internet Connection: Make sure your iPhone is connected to Wi-Fi or has a good cellular signal. A weak connection can disrupt the communication with the library servers.
2. Log Out and Back In: Sometimes, just signing out of your library account within the app and then signing back in can refresh your session and fix connection issues. You can do this via the app's Settings > Library Account > Log Out, then log back in with your library barcode and PIN.
3. Restart the App: Close The Palace Project app completely (double tap Home or swipe up from bottom and swipe the app off), then reopen it.
4. Update the App: Ensure your Palace Project app is updated to the latest version available in the App Store.
5. Return from the Loans Section: In the app, go to your Loans or Checked Out section, select the book you want to return, and tap the Return option there.

If you’ve already tried these or if these don’t work, sometimes the problem could be on the library’s end or a temporary server issue. In that case, it may help to wait a little and try again later. Also, some users have found that logging out and back in or reinstalling the app resolves these stuck return issues10.

Do let me know what you’ve already tried or if you see any error messages—that’ll help me guide you better!

Leave a comment