Hi! I understand you're seeing a "Borrow Fail" message when trying to borrow a book in The Palace Project app. Let's get this figured out together.

To help me better assist you, could you please tell me:
- Are you connected to Wi-Fi or cellular data when this happens?
- Have you successfully borrowed books before, or is this your first time?
- Are you signed in with your library card inside the app?
- Does the error appear immediately when you try to borrow, or after some loading?

Meanwhile, here's a quick set of steps you can try that often resolve this issue:

1. Check eligibility: Sometimes the "Borrow Fail" error means your library card may not be eligible to borrow that specific title or has restrictions. Can you verify that your library card is active and linked properly in your account?

2. Sign out and sign in again:
- Open The Palace Project app.
- Go to your account/profile settings.
- Sign out of your library account and then sign back in.
- Try borrowing the book again.

3. Restart the app:
- Close the app completely by swiping it away from the app switcher.
- Reopen the app and attempt borrowing again.

4. Check your internet connection: A weak or interrupted connection can cause borrowing to fail. Try switching between Wi-Fi and cellular data to see if it makes a difference.

5. Update the app: Make sure you have the latest version of The Palace Project app installed from the App Store.

If these do not help, there could be other causes like limits on daily borrowing, server-side issues, or problems with the title's availability.

Let me know what you find or if any error messages appear beyond "Borrow Fail." We can definitely dig deeper from there! Are you able to try these steps for now?

When trying to borrow a book, says Borrow Fail

Thanks for letting me know the "Borrow Fail" error is still showing up. I did a quick check and here’s some helpful info that might address the issue:

The error "Borrow Fail – Borrowing (the title) could not be completed" often means there’s a problem with the library account or the availability of the title. A common suggestion is to contact your library branch directly since they can check your account status, borrowing limits, or any holds that might affect borrowing1 7.

Meanwhile, if you haven’t yet, please make sure to:

1. Restart the app completely by closing it and reopening it.
2. Confirm that you are signed in correctly with your library barcode and PIN/password. Sometimes re-entering credentials helps3.
3. Ensure the app is updated to the latest version from the App Store.
4. Check your internet connection or try switching between Wi-Fi and cellular data.
5. Verify if the book you are trying to borrow is available or if there are limits on the number you can borrow from your library at once.

If none of these work, the issue might be on the server side due to high traffic or temporary problems, which I’ve seen happen occasionally with The Palace servers10.

If the problem persists, I’d recommend contacting The Palace Project support directly via email at [email protected] or your library support. They can look into your account specifics and confirm if there’s any issue behind the scenes.

Does this help so far? Have you tried signing out and back in or confirming your library account status? Let me know how it goes!

When trying to borrow a book, says Borrow Fail