Hi there! I see that the video in your Crossword Jam app on your Kindle (Android 9) isn't loading. I’d like to understand a bit more so I can help you best. When you say the video is not available, is this a tutorial video within the app, an ad video, or something else? Also, does the rest of the app work fine otherwise?

In the meantime, here are some general steps you can try to fix video loading issues on Android devices like your Kindle:

1. Check Your Internet Connection
Videos need a stable internet connection. Please ensure your Kindle is connected to Wi-Fi or cellular data and that the connection is strong.

2. Restart the App
Close the Crossword Jam app entirely and then reopen it. This can clear temporary glitches.

3. Restart the Device
Sometimes a simple reboot of your Kindle helps clear up software hiccups.

4. Clear App Cache & Data
- Go to your Kindle’s Settings
- Tap Apps & Notifications
- Find Crossword Jam in the app list
- Tap Storage
- Tap Clear Cache first and check the app again
- If that doesn’t work, try Clear Data (note this may erase saved progress unless the game uses cloud sync)

5. Update or Reinstall the App
Make sure your app is updated to the latest version available on the Google Play Store. If it already is, try uninstalling and reinstalling it to fix any corrupted files.

6. Check Storage Space
Low storage can cause media files not to load. Verify you have sufficient free storage on your Kindle: Go to Settings > Storage and free up space if needed.

If after these steps the video still doesn’t load, do you notice any specific error message? Or is the app failing to load other content as well? That info can help narrow down the problem.

Let me know how these go! Are you satisfied with the solution I provided?

Video not available for clues in the game

Thanks for clarifying! So, the video clues in Crossword Jam on your Kindle running Android 9 are not working or showing as "video not available," right? It sounds like the clue videos embedded to help with puzzles aren’t playing as expected.

Here’s a focused approach to get those video clues working again:

1. Ensure Stable Internet
Video clues require an active internet connection because they usually stream from the server. Double-check your Wi-Fi or data connection on your Kindle to make sure it’s steady.

2. Update Crossword Jam App
Sometimes, video content breaks if you’re using an outdated version of the app. Go to the Google Play Store on your Kindle and update Crossword Jam to the latest version available.

3. Clear Cache for Crossword Jam
- Open Settings on your Kindle
- Navigate to Apps & Notifications > Crossword Jam
- Tap Storage
- Select Clear Cache
Then try opening a video clue again.

4. Check App Permissions
Ensure the app has permission to use storage and network:
- Go to Settings > Apps & Notifications > Crossword Jam > Permissions
- Make sure permissions related to network and storage access are enabled.

5. Restart Your Kindle
Sometimes system-level refresh helps with media playback.

If these steps do not resolve the issue, it’s possible there might be a temporary server-side problem or a bug affecting video clues. Some users have reported issues like freezing or unavailability that get resolved after waiting or reinstalling the app4.

Would you be able to try these and tell me if the video clues start working or if you see any error messages? That will help me assist you further. Are you satisfied with the solution I provided?