Hi there! I see you're having trouble with video playback in the Crossword Jam app on your Kindle device. To help you better, could you let me know if the video is totally black, frozen, or showing an error message? Also, are you trying to watch a video ad, tutorial, or some other type of video inside the app?

Meanwhile, here’s a step-by-step approach to troubleshoot video playback issues on your Kindle running Android 11:

1. Check Internet Connection:
Make sure you have a stable Wi-Fi or mobile data connection. Poor connectivity can cause videos not to load or buffer endlessly.

2. Restart the App and Device:
Close Crossword Jam completely by swiping it away from recent apps. Then restart your Kindle device to clear any temporary glitches and reopen the app.

3. Clear App Cache:
On your Kindle, go to Settings > Apps & Notifications > See all apps > Crossword Jam > Storage & Cache, then tap Clear Cache. This removes temporary files that might be causing playback errors without deleting your game progress.

4. Update the App:
Check the Amazon Appstore or Google Play Store to confirm you have the latest version of the Crossword Jam app installed. Updated versions often fix bugs including video playback fixes.

5. Enable JavaScript (If Using Browser for Videos):
If the video plays inside a web view or browser inside the app, ensure JavaScript is enabled. On Android Chrome, go to Settings > Site Settings > JavaScript and make sure it’s allowed.

6. Check Storage Space:
Low storage on your Kindle can affect app performance including video playback. Head to Settings > Storage to see available space and free some if needed.

If these steps don’t resolve the issue, please tell me the exact place or feature in Crossword Jam where videos fail, and if the problem happens consistently or intermittently. That’ll help me narrow down the issue or escalate to deeper troubleshooting.

Are you ready to try these out? Let me know how it goes!

Video not working

Thanks for sharing that your Crossword Jam videos aren’t working on your Kindle. Let’s try a few targeted fixes based on common solutions for video playback issues reported by other users:

1. Verify Internet Connection: Make sure your Kindle’s Wi-Fi or mobile data is steady, as video ads or tutorials need good connectivity.

2. Clear Cache and Data for Crossword Jam:
- Go to Settings > Apps & Notifications > Crossword Jam > Storage & Cache.
- Tap Clear Cache first.
- If that doesn’t help, try Clear Storage (this might reset some app data, so back up progress if needed).

3. Update or Reinstall the App:
Sometimes uninstalling and reinstalling Crossword Jam fixes video glitches reported by players. You can get the latest version from your app store.

4. Restart Your Device:
This refreshes system resources and can help resolve temporary bugs affecting video playback.

5. Check App Permissions:
Verify that Crossword Jam has all necessary permissions enabled (especially for storage and network).

6. Try Playing Other Videos:
Confirm if videos fail only inside Crossword Jam or also elsewhere (like YouTube on your Kindle). If all videos fail, the issue may be device-wide.

7. Check for System Updates:
On your Kindle with Android 11, go to Settings > System > Software update to confirm you have the latest OS version and patches.

If after these steps videos still won’t play, the issue might be specific to the app’s video component on your device. Some users with similar problems found uninstalling and reinstalling the app resolved the issue4, while others suggested checking internet quality and clearing cache7.

Let me know which steps you've tried or if you’d like me to guide you through these in more detail! Are you experiencing this problem only in Crossword Jam or elsewhere too?